Chargeback Analytics Specialist

Medline; Chicago (IL); Hybrid; USD 67,000 - 101,000; Full time

Benefits offered by this job

Health insurance

401(k) contributions

Paid time off

Job summary

Medline in Mundelein, IL is seeking a Chargebacks Analyst for our Kitting division. This hybrid role processes chargeback submissions, researches discrepancies, and aligns strategies with management to improve overall processes.

The position requires 2+ years in data analysis with 1+ year in chargeback processing, strong Excel and SAP/Vistex experience, and excellent communication skills. Salary range is $67,000–$101,000 with bonus eligibility.

Qualifications

• Bachelor's degree in a business-related field.
• 2+ years of experience analyzing and reporting data to support business operations.
• 1+ year of chargeback analysis and processing experience.
• Experience analyzing data to identify issues, trends, or exceptions to drive improvement.
• Experience collaborating with internal and external resources to meet department goals.
• Ability to communicate professionally with internal teams, partners, and vendors.
• Detail-oriented with strong focus on deadlines.
• Experience in SAP and/or Vistex.
• Proficiency in Microsoft Excel.

Responsibilities

• Serve as initial point of escalation and provide resolution to incidents or issues.
• Monitor databases and reconcile discrepancies on partial or missed chargeback payments to avoid financial loss.
• Prepare and review reporting to meet the changing needs of the business.
• Validate the accurate distribution of chargeback and tracing files and accurate processing of any resulting discrepancies.
• Prioritize incoming chargeback related inquiries and apply detailed analysis.
• Monitor email box to ensure a timely response to vendors.
• Create fee agreements tied to vendor restrictions.
• Establish and maintain relationships with external and internal resources to facilitate timely processing of files and payments.
• Coordinate and execute effective training sessions as well as structure and review standard operating procedures (SOPs).
• Provide input to process improvement programs to help facilitate organizational change.
• Participate in functional and cross-functional team meetings to meet objectives and improve processes.

Skills

Data analysis

Communication

Attention to detail

Deadline-driven

Collaboration

SQL knowledge

Education

Bachelor's degree in business-related field

Tools

SAP

Vistex

Microsoft Excel

Job description

Medline in Mundelein, IL is seeking a Chargebacks Analyst for our Kitting division. This hybrid role processes chargeback submissions, researches discrepancies, and aligns strategies with management to improve overall processes.

The position requires 2+ years in data analysis with 1+ year in chargeback processing, strong Excel and SAP/Vistex experience, and excellent communication skills. Salary range is $67,000–$101,000 with bonus eligibility.