Chargeback Analyst (Max $19/hr W2)

Lenmar Consulting Inc.; United States; Remote; USD 38,000 - 58,000; Full time

Job summary

Lenmar Consulting Inc. is seeking a detail-oriented Chargeback Analyst I for a fully remote, temp assignment.

The role centers on reviewing and resolving fraud and non-fraud cardholder disputes, processing chargebacks, and pursuing funds recovery while complying with card association guidelines and timelines. The ideal candidate has a high school diploma (or GED), strong communication and analytical skills, and the ability to work independently in a fast-paced environment while maintaining

Qualifications

• High School Diploma or GED required.
• Associates degree or equivalent preferred.
• At least 1 year of customer service experience.
• Minimum 1 year working in payments preferred.
• General knowledge of card Brand processing preferred.
• Ability to work independently and in a team environment.
• Ability to communicate effectively in both verbal and written formats; give presentations.
• Excellent reading comprehension and problem-solving with attention to detail.
• Excellent organizational, time management and multitasking in a fast-paced environment.
• Ability to maintain confidentiality and exercise good judgment.

Responsibilities

• Review and resolve cardholder fraud and non-fraud dispute cases.
• Research and process chargebacks and funds recovery.
• Ensure compliance with card association and regulatory timelines.
• Maintain high productivity and accuracy while serving cardholders.
• Protect confidentiality and exercise sound judgment in decisions.

Skills

Attention to detail

Strong communication

Critical thinking

Time management

Problem solving

Team collaboration

Discretion and judgment

Education

High school diploma or GED

Associate degree preferred

Tools

Velera processing platform

Microsoft Word

Microsoft Excel

Job description

This role is FULLY remote - All schedules are THEIR TIME ZONES and candidates may chose (7am-330-pm; 730-4, 8am-430pm; 830am-5pm - Conversion/Extension possible dependent on performance The ideal candidate is detail-oriented, dependable, and able to thrive in a fast-paced remote environment while maintaining a high level of accuracy and professionalism. On a day-to-day basis, this individual will review electronic documentation, identify and validate transaction details, and set up nonfraud dispute cases within the Velera processing platform while ensuring confidentiality and quality standards are maintained. We are looking for someone with strong communication and critical thinking skills who can explain complex information clearly and exercise sound judgment when making decisions.

Job Brief:

The Chargeback Analyst I - Temp is responsible for processing incoming fraud and/or non-fraud cardholder dispute cases. Primary duties include researching and resolving cardholder claims of fraud and/or error, processing of Chargebacks and funds recovery while complying with card association and regulatory guidelines and timeframes. Chargeback Analyst I is also responsible for mitigating loss, maintaining a high level of productivity and accuracy while providing the highest level of service to cardholders and credit unions.

Requirements:

• High School Diploma or GED required.
• Associates Degree in a related field or equivalent combination of education and/or experience preferred.
• One (1) year customer service experience required.
• Minimum one (1) year working in payments preferred.
• General knowledge of card Brand (Visa, Client, Client, Client etc.) processing preferred.
• Ability to work both independently and in a team environment.
• Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids.
• Excellent reading comprehension and problem-solving skills needed with attention to detail.
• Excellent organizational, time management and quantitative skills with the ability to handle multiple activities simultaneously and within a fast-paced environment.
• Ability to exercise discretion and good judgment in making decisions.
• Proficiency in word processing and spreadsheet computer software applications.
• Ability to maintain confidentiality of materials handled.
• Ability to be flexible and work under high pressure in a complex environment.

All your information will be kept confidential according to EEO guidelines.

Finance Originally posted on Himalayas