Chargeback Analyst ECM

Johnson & Johnson; Raritan (IL); On-site; USD 65,000 - 105,000; Full time

Job summary

Johnson & Johnson Health Care Systems, Inc. seeks a Chargeback Analyst-ECM to manage the Chargebacks process for key Medical Tech distributors, located in Raritan, NJ.

You will develop partnerships, perform root-cause analyses, resolve discrepancies, and support compliance activities including SOX. The role requires a Bachelor's degree, 2+ years of relevant experience, strong analytical and communication skills, and proficiency in MS Office with advanced Excel.

Qualifications

• Bachelor's degree is required.
• Two years of relevant work experience.
• Demonstrated leadership and analytical skills with ability to work independently.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office Suite, including advanced Excel (VLOOKUP and pivot tables); Excel macros are preferred.

Responsibilities

• Manage distributor Chargeback Payments through CORE, IC & SAP systems.
• Provide leadership and cross‑functional collaboration across departments and operating companies.
• Communicate Chargeback status, deadlines and process improvements across teams.
• Reconcile incoming Chargebacks and validate distributor submissions.
• Perform monthly audits and ensure accuracy of internal data requests.
• Develop, run and analyze reports; support SOX analysis and SOP documentation.

Skills

Two years experience

Leadership

Analytical skills

Communication skills

Excel proficiency (VLOOKUP & Pivot)

Education

Bachelor's degree

Tools

Model N/ICS CORE

SAP

Revitas

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Job Sub Function:

Job Category:

All Job Posting Locations:

Raritan, New Jersey, United States of America

Job Description:

Johnson & Johnson Health Care Systems, Inc. is recruiting for a Chargeback Analyst-Enterprise Contract Management (ECM), to be located in Raritan, NJ.

Johnson & Johnson Health Care Systems Inc. (JJHCS) provides contracting, supply chain, business services, and strategic solutions to customers and commercial intermediaries of U.S.-based Johnson & Johnson companies, including hospital systems, health plans, distributors, wholesalers, purchasing organizations, government payer programs, and government healthcare institutions in the U.S. JJHCS also engages with customers to provide streamlined supply chain services for our products that seamlessly integrate with customer operations, address shared evolving market challenges to value-based care, and develop innovative solutions that improve patient care and access.

Are you interested in joining a diverse team delivering outstanding results to our customers?

The Chargeback Analyst will be responsible for managing the Chargebacks process for key Medical Tech distributors. This role is responsible for developing key internal and external partnerships, performing root cause analyses, resolving complex Chargeback discrepancies, partnering with Finance regarding Chargeback credits and deductions, and measuring/monitoring wholesaler compliance. In addition, key responsibilities also include any compliance related activities, such as Sarbanes-Oxley related activities.

Key Responsibilities:

• Manage distributor Chargeback Payments through the CORE, IC & SAP system
• Demonstrate detailed understanding of the department and a broad knowledge of other areas of the business
• Provide leadership to other team members and transfer knowledge across departments, Operating Companies, etc.
• Regularly communicate in all directions to keep associates, peers and management advised of chargeback status, deadlines and process improvements.
• Reconcile incoming Chargebacks submissions based on frequency of distributor submission schedule and process resubmissions
• Troubleshoot problems of various complexities with limited supervision and demonstrate high levels of analytical and organizational skills, with the ability to understand systems and processes
• Demonstrate a customer service mentality and ability to learn, as well as demonstrate effective communication skills with an ability to make the complex simple.
• Collaborate and lead communication with business partners such as Channel Partners, Operating Companies, and distributors to identify and resolve root causes of disputes
• Identify and implement process improvements and cost reduction
• Timely reconciliation of SAP and research unidentified deductions taken by Distributors to determine validity
• Maintain monthly metrics on wholesaler accounts
• Perform monthly audits and validate outgoing operating company reports and internal data requests to ensure accuracy
• Develop, create, run and analyze reports and perform SOX analysis, as well as build and maintain Standard Operating Procedures as needed
• Act decisively while understanding the impact of actions, processes and problems across the department

Qualifications:

Education:

• Minimum of Bachelor's degree required

Skills & Experience:

Required:

• Minimum of two (2) years of relevant work experience
• Proven ability to handle conflicting priorities and meet deliverables and deadlines
• Demonstrated leadership, analytical, and organization skills, with ability to work independently
• Excellent verbal and written communication skills
• Proficiency with Microsoft Office Suite, including advanced proficiency with MS Excel (specifically VLOOKUP and pivot tables); Excel macros is preferred)

Preferred:

• Experience in contracting, chargeback, and/or healthcare
• Knowledge of Model N (ICS/CORE) and SAP
• Project management/leadership skills
• Familiarity, training, or certification with Process Excellence or Lean methodologies

Experience with Model-N or Revitas, Sarbanes -Oxley (SOX), or Database Management

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.

If you are under 18 years of age, you (the candidate) may need to obtain the necessary working papers or other documentation required by state law to start the assignment, as well as get a parent's consent for the background check.

Required Skills:

Preferred Skills:

Analytical Reasoning, Business Behavior, Business Data Analysis, Collaboration, Contract Management, Detail-Oriented, Document Management, Due Diligence, Execution Focus, Issue Escalation, Office Administration, Process Improvements, Sales Enablement, Sales Support, Sales Terms and Conditions, Tender Management

The anticipated base pay range for this position is :

$65,000.00 - $104,650.00

Additional Description for Pay Transparency: