Chapter Leadership Coordinator

American Planning Association; Chicago (IL); On-site; USD 58,000 - 61,000; Full time

Benefits offered by this job

Bonus eligible

Benefits start 1st of month

Medical, dental, vision

PTO / holidays

Flexible work arrangements

Training and development

Job summary

American Planning Association (APA) seeks a Chapters Leadership Associate to provide proactive administrative support to APA Chapters and the CPC. The role partners with CPC Executive Committee, balancing daily operations with volunteer leadership priorities and strategic initiatives to deliver value to APA members.

The position requires strong organizational and communication skills, experience with CRM/AMS and CMS, and proficiency in Microsoft Office.

Qualifications

• 3-4 years of experience in membership or volunteer management in an association setting preferred.
• Highly collaborative and works effectively with colleagues, executive leadership, and volunteer stakeholders.
• Excellent organizational skills with the ability to coordinate multiple projects simultaneously, adhere to deadlines, and deliver outcomes.
• Strong oral and written communication skills.
• Ability to independently solve problems, execute tasks, and provide personalized service to a variety of staff and volunteers.
• Proficiency in Microsoft Office Suite, specifically SharePoint, Outlook, Excel, Word, PowerPoint.
• Experience using CRM/AMS, CMS and project/workload management platforms; Salesforce/Nimble preferred.

Responsibilities

• Serve as a central liaison between APA staff, CPC leadership, Chapter Presidents, Chapter Administrators, and other staff teams to ensure a clear, two-way flow of information.
• Support daily operations of Chapter officers, including advising and delivering administrative resources for conference and budget planning, program development, membership recruitment and retention, and professional development activities.
• Ensure access to monthly membership rosters and provide customer service to Chapter leaders on membership-related inquiries.
• Support the development and maintenance of Chapter websites on APA’s web hosting platform.
• Handle logistics and support for CPC meetings, including scheduling, background materials, communications, and meeting minutes.

Skills

Membership management

Volunteer management

Collaboration

Organizational skills

Communication skills

Office suite proficiency

CRM/AMS experience

CMS experience

Salesforce/Nimble familiarity

Tools

Microsoft Office Suite

SharePoint

Outlook

Excel

Word

PowerPoint

CRM/AMS

CMS

Salesforce Nimble

Job description

American Planning Association (APA) seeks a Chapters Leadership Associate to provide proactive administrative support to APA Chapters and the CPC. The role partners with CPC Executive Committee, balancing daily operations with volunteer leadership priorities and strategic initiatives to deliver value to APA members.

The position requires strong organizational and communication skills, experience with CRM/AMS and CMS, and proficiency in Microsoft Office.