Channel Reservations Specialist - Vacation Rentals

NDM Hospitality Services; Kissimmee (FL); Sur place; USD 38 000 - 52 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Stay Discounts

Food & Beverage Discounts

Career Growth

Employee Recognition

Team Events

Competitive Pay

Résumé du poste

NDM Hospitality seeks a detail-oriented Channel Reservations Coordinator to manage reservations across OTA platforms, audit booking data, and process payments and cancellations. You will uphold accuracy and guest satisfaction throughout the reservation lifecycle.

You will communicate with guests via OTA messaging, manage Salesforce cases, and collaborate with Operations, Revenue Management, and Customer Service to resolve concerns while maintaining compliant records.

Qualifications

• 2+ years in hospitality, reservations, or related fields.
• Experience with OTA platforms (Airbnb, Expedia, Booking.com, Vrbo) preferred.
• Familiarity with Salesforce or CRM systems preferred.
• Strong attention to detail and accuracy in data reconciliation.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Excel and reporting tools.
• Ability to thrive in a fast-paced, customer-focused environment.

Responsabilités

• Manage OTA reservations and audit data across platforms.
• Process payments, refunds, modifications, and cancellations.
• Communicate with guests via OTA messaging platforms.
• Respond to Salesforce cases in a timely manner.
• Collaborate with Operations, Revenue, Customer Service, and Property Management teams to resolve guest concerns.
• Maintain accurate customer records and ensure compliance with procedures.
• Deliver exceptional guest service and resolve escalated issues.

Connaissances

Attention to detail

Customer-focused

Data reconciliation

Time management

Communication skills

Analytical skills

Formation

Bachelor's degree in Hospitality/Business/Analytics/Finance

Outils

Salesforce

Excel

Description du poste

NDM Hospitality seeks a detail-oriented Channel Reservations Coordinator to manage reservations across OTA platforms, audit booking data, and process payments and cancellations. You will uphold accuracy and guest satisfaction throughout the reservation lifecycle.

You will communicate with guests via OTA messaging, manage Salesforce cases, and collaborate with Operations, Revenue Management, and Customer Service to resolve concerns while maintaining compliant records.