Vacation Specialist

NDM Hospitality Services; Kissimmee (FL); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Great perks

Equal opportunity employer

Job summary

NDM Hospitality Services is seeking a Vacation Specialist to handle inbound calls for reservations at a luxury branded resort. The role emphasizes up-selling opportunities and delivering memorable guest experiences.

This is a full-time, on-site position working night and weekend shifts in Kissimmee, FL. Candidates should have at least 6 months of similar experience, strong communication skills, and the ability to multitask while maintaining high service standards.

Qualifications

• Excellent customer service and/or sales skills on the phone is required.
• Experience in a call center environment or reservations department is preferred.
• Having a sales-oriented background is a plus.

Responsibilities

• Use effective sales techniques to convert reservations
• Assist Guests with planning unforgettable luxury vacations
• Perform administrative tasks to ensure reservation accuracy including collecting guest information, payments, and booking dates
• Effectively work with email, online chat services, and online travel agents to assist guests with reservation needs

Skills

Sales techniques

Verbal & written communication

Multitasking & prioritization

Guest service

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Are you readyfor an amazing, thrilling, fast paced career in hospitality? Are you looking to enhance your talents and grow in the industry? We have open opportunities to provide you with an amazing future as a part of our team.

The Vacation Specialist helps create unforgettable memories for guests at one of our luxury branded resorts by Rentyl Resorts, part of NDM Hospitality. This position works in a call center environment with inbound calls from guests looking to book reservations. The primary function is inbound sales with outbound upsells prior to guest arrival.

Company Overview:

NDM is a family-owned hospitality business that started in F&B and is now expanding into vacation rentals. We are creating a new sector in hospitality by creating identifiable brands with consistent accommodations, services and amenities within the vacation rental space. Imagine combining the comforts of a vacation home with the experience and consistency of a world class resort.

Position Summary: Full Time Position

The successful candidate shall have a minimum of 6 months of similar experience

Schedule: Night & Weekend availability

Essential Duties and Responsibilities

• Use effective sales techniques to convert reservations


• Assist Guests with planning unforgettable luxury vacations


• Perform administrative tasks to ensure reservation accuracy to include collecting guest information, payments, and booking dates


• Effectively work with email, online chat services, and online travel agents to assist guests with reservation needs

General Requirements

• Always maintain a warm and friendly demeanor


• Must be able to effectively communicate both verbally and written, with all levels of employees and Guests in an attentive, friendly, courteous and service oriented manner


• Must be effective at listening to, understanding, and clarifying requests by Guests


• Must be able to multitask and prioritize departmental functions to satisfy Guest needs efficiently


• Maintain regular attendance in compliance with company standards, as required by scheduling, which will vary according to the needs of the company


• Maintain high standards of personal appearance and grooming


• Must be able to understand and apply complex information from various sources to meet appropriate objectives


• Must be able to maintain confidentiality of information


• Must be able to show initiative, including anticipating Guest or operational needs, identify problem areas, and assist in implementing solutions

Education & Experience

• High school diploma or equivalent and/or experience in a hotel, property management, or customer service based profession preferred


• Excellent customer service and/or sales skills on the phone is required


• Experience in a call center environment or reservations department is preferred


• Ability to be a self-starter and innovate new processes is essential


• Having a sales-oriented background is a plus


• Experienced with Microsoft Office Software is a plus


• Knowledge of property management systems is a plus

Great Perks and Benefits - Work with a "Win from within company"

NDM Hospitality is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.