Vacation Specialist (Seasonal-Full Time)

NDM Hospitality; Kissimmee (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

NDM Hospitality, located in Kissimmee, FL, seeks a seasonal-full-time team member for night and weekend shifts to help convert reservations and assist guests with luxury vacation planning.

The role emphasizes strong customer service, multi-tasking, and accurate data handling, with experience in hospitality, property management systems, and MS Office as pluses.

Qualifications

• High school diploma or equivalent and/or experience in a hotel, property management, or customer service based profession preferred.
• Excellent customer service and/or sales skills on the phone is required.
• Experience in a call center environment or reservations department is preferred.
• Ability to be a self-starter and innovate new processes is essential.

Responsibilities

• Use effective sales techniques to convert reservations
• Assist Guests with planning unforgettable luxury vacations
• Perform administrative tasks to ensure reservation accuracy to include collecting guest information, payments, and booking dates
• Effectively work with email, online chat services, and online travel agents to assist guests with reservation needs

Skills

Customer service

Sales skills

Communication

Multitasking

Phone etiquette

Education

High school diploma

Tools

Microsoft Office

Property management systems

Job description

Are you readyfor an amazing, thrilling, fast paced career in hospitality? Are you looking to enhance your talents and grow in the industry? We have open opportunities to provide you with an amazing future as a part of our team.

Company Overview

NDM is a family-owned hospitality business that started in F&B and is now expanding into vacation rentals. We are creating a new sector in hospitality by creating identifiable brands with consistent accommodations, services and amenities within the vacation rental space. Imagine combining the comforts of a vacation home with the experience and consistency of a world class resort.

Position Summary

Seasonal-Full Time Position

The successful candidate shall have a minimum of 6 months of similar experience

Schedule: Night & Weekend availability

Essential Duties And Responsibilities

• Use effective sales techniques to convert reservations


• Assist Guests with planning unforgettable luxury vacations


• Perform administrative tasks to ensure reservation accuracy to include collecting guest information, payments, and booking dates


• Effectively work with email, online chat services, and online travel agents to assist guests with reservation needs

General Requirements

• Always maintain a warm and friendly demeanor


• Must be able to effectively communicate both verbally and written, with all levels of employees and Guests in an attentive, friendly, courteous and service oriented manner


• Must be effective at listening to, understanding, and clarifying requests by Guests


• Must be able to multitask and prioritize departmental functions to satisfy Guest needs efficiently


• Maintain regular attendance in compliance with company standards, as required by scheduling, which will vary according to the needs of the company


• Maintain high standards of personal appearance and grooming


• Must be able to understand and apply complex information from various sources to meet appropriate objectives


• Must be able to maintain confidentiality of information


• Must be able to show initiative, including anticipating Guest or operational needs, identify problem areas, and assist in implementing solutions

Education & Experience

• High school diploma or equivalent and/or experience in a hotel, property management, or customer service based profession preferred


• Excellent customer service and/or sales skills on the phone is required


• Experience in a call center environment or reservations department is preferred


• Ability to be a self-starter and innovate new processes is essential


• Having a sales-oriented background is a plus


• Experienced with Microsoft Office Software is a plus


• Knowledge of property management systems is a plus

Great Perks and Benefits - Work with a "Win from within company"

NDM Hospitality is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.