Channel Readiness Program Manager, New Product Launches

Apple, Inc.; Sunnyvale (CA); On-site; USD 115,000 - 211,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Retirement benefits

Stock programs

Educational reimbursement

Relocation assistance

Discounted products

Job summary

AppleCare Service Channel Readiness Program Manager role in Sunnyvale, CA leads service readiness programs for AppleCare channels, guiding New Product Introductions, Repair Extension Programs, Field Response, and quality initiatives. You’ll independently manage program lifecycle across engineering, channel partners, communications, and retail teams.

This position requires close collaboration with cross-functional teams, data-driven decision making, and the ability to navigate ambiguity while

Qualifications

• Bachelor's degree with 3–5 years of relevant experience, or MA/MS/MBA with 1–3 years of post-degree experience.
• Experience organizing and managing cross-functional projects.
• History of communicating across all levels of an organization, with both technical and customer-facing audiences.
• Proficiency using data to drive decision making and solve analytical problems.
• Track record of working independently in fast-paced environments and managing projects through ambiguity.

Responsibilities

• Serve as the Channel Readiness lead for New Product Introductions, Repair Extension Programs, Field Response and Quality Initiatives, and new repair strategies.
• Independently develop and manage all aspects of assigned programs, including scope, timelines, and deliverables.
• Drive communication and organizational alignment across cross-functional stakeholder groups.
• Own risk management for assigned programs, identifying, escalating, and resolving issues before they impact channel readiness.
• Define and measure program success, using data to evaluate outcomes and inform decisions.
• Partner closely with AppleCare Engineering, Channel Management, Channel Communications, Field Service management, and Apple Retail teams to define program scope and deliverables.
• Support multiple concurrent programs, adapting between independent work and large cross-functional team environments as project needs dictate.

Skills

Cross-functional collaboration

Data-driven decision making

Program management

Communication skills

Analytical problem solving

Education

Bachelor's degree + 3–5 years

MA/MS/MBA + 1–3 years

Job description

AppleCare Service Channel Readiness Program Manager role in Sunnyvale, CA leads service readiness programs for AppleCare channels, guiding New Product Introductions, Repair Extension Programs, Field Response, and quality initiatives. You’ll independently manage program lifecycle across engineering, channel partners, communications, and retail teams.

This position requires close collaboration with cross-functional teams, data-driven decision making, and the ability to navigate ambiguity while