Order Management Specialist

Doosan Corporation; Buford (GA); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Channel Operations Specialist, where your contributions will directly impact customer satisfaction and product delivery. In this dynamic role, you'll manage the entire order process, ensuring that every machine meets customer specifications. You'll collaborate with various teams to streamline operations and enhance service quality. This position offers a unique opportunity to grow your career in a supportive environment, where your skills in customer service and inventory management will shine. Be part of a global leader committed to innovation and excellence.

Qualifications

• 2+ years of experience in Inside Sales or Customer Service preferred.
• Ability to interpret documents and create professional correspondence.
• Knowledge of Microsoft Office applications and ERP systems.

Responsibilities

• Manage the full cycle of whole goods order activity.
• Coordinate shipment and delivery of machines to channel partners.
• Develop relationships with regional and district managers.

Skills

Customer Service

Order Management

Inventory Management

Troubleshooting

Problem-Solving

Microsoft Office

Education

Bachelor's Degree

Equivalent Experience

Tools

SAP

ERP/MRP Systems

Job description

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At Doosan Bobcat, our success is powered by our people. Through our winning culture and one global team working together, we deliver the best products and service to our customers – and make the world a better place. Join our team today and start building your career with a worldwide leader.

The Channel Operations Teams’ focus is to provide excellent customer service support through the translation of customer orders into actionable responsibilities resulting in a finished product that is customer ready. The Channel Operations Specialist will process, monitor, and report on the full cycle of whole goods order activity.

Role & Responsibility

Complete Machine Order Management:

• Manual entry of orders for all channels that do not access sales portal.
• Review all orders and change requests entered and dealer notes in dealer portal for configuration, pricing, and terms accuracy.
• Communicate with account representative(s) for additional information.
• Coordinate Special Quotation (SQ) with internal stakeholders.
• Verify orders to ensure correct eligibility and application of PSD programs.
• Make any order corrections necessary to ensure customers receive a quality product built to expectation.
• Responsible for processing, scheduling, expediting, and updating sales orders to meet the dealer and customer requirements.
• Determining port of entry, warehouse location.
• Obtain and apply extensive product knowledge of product line, including available options and configurations.
• Participate in training events to stay updated on new products and options.
• Coordinate shipment and delivery of machines to channel partners.
• Internal communication as required, to meet and fulfill unique requested products or configurations.
• Credit check prior to releasing trucks to logistics

Inventory Management:

• Monitor Finished Goods Inventory (FGI) for opportunities to reconfigure to meet customers’ lead-time/request.
• Issue work order to warehouse for truck modifications.
• Monitor and issue stock transfer orders and 3rd party POs.
• Monitor aged inventory for sales opportunities and communication to channel partners.
• Determine appropriate source for product and accessories, enter and release parts orders for modification

Operations Support:

• Responsible for scheduling all standard machine orders.
• Work with Modification/Production to schedule highly configured machines.
• Attend and participate in bi-weekly meeting with DBKR to review SQ and pending issues.

Marketing and Channel Support:

• Develop relationships and work with regional and district managers, dealers, and national rental account managers.
• Front line contact for assigned accounts, providing direction and support on sales portal, pricing, availability, order fulfillment, order status, and lead times.
• Manage backlog to best meet customer needs.

Job Requirement

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required:

• Education Preferred: Bachelor’s degree preferred or equivalent experience.
• Experience Required: 0>2 years of experience.
  • Inside Sales, Management, Supply Chain Management, Purchasing and/or Customer Service experience preferred.
  • Experience supporting manufacturing, mechanical, technical, or engineering preferred.
  • Experience in a fast paced, deadline different position.
• Read and interpret documents such as safety rules, operation and maintenance instructions and procedure manuals.
• Update and interpret information available on routine reports.
• Create professional correspondence for internal and external customers.
• Able to complete basic math calculations such as discounts, proportions, percentages, area, circumference, and volume.
  • Apply concepts of basic algebra and geometry
• Troubleshooting and problem-solving abilities.
  • Able to apply previous knowledge to new situations.
  • Able to process orders that may contain a variety of concrete variables in situations where only limited standardization exists.
• Interpret a variety of instructions in written, oral, diagram or schedule form.
• Knowledge of Microsoft Office applications such as Word, Excel, PowerPoint, Power BBI; SAP or equivalent ERP/MRP system preferred.
• Travel Required: 0<10%

As a part of the Doosan Group, which employs more than 43,000 people in 38 countries worldwide, the company offers its customers products and solutions to help build stronger businesses and communities. Based in Seoul, South Korea, with its North America headquarters in West Fargo, North Dakota, Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping and grounds maintenance equipment, attachments and services. The company is committed to empowering people to accomplish more.

Doosan is an Equal Opportunity Employer, including Individuals with Disabilities and Protected Veterans. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. If you have a disability or special need that requires accommodation, please contact us at 701-476-4263.

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Nearest Major Market: Alpharetta
Nearest Secondary Market: Atlanta