Order Management Specialist

Baker Publishing Group; Ohio; On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is looking for a dedicated Order Management Specialist to join their team. This role involves collaborating with the shipping department to ensure accurate order processing and effective communication with clients. You will play a vital role in maintaining product data and assisting finance-related tasks. The company offers a supportive environment with a strong commitment to diversity and inclusion, making it a great place to grow your career. If you are detail-oriented and possess strong communication skills, this opportunity could be the perfect fit for you.

Benefits

Health insurance

Dental insurance

Vision insurance

Group life insurance

Short- and long-term disability insurance

Profit sharing

Paid time off

Paid parental leave

401(k) plan after three months

Qualifications

• Ability to manage tasks despite interruptions.
• Knowledge of sales tax compliance and accounting principles.

Responsibilities

• Collaborate with shipping to process orders efficiently.
• Assist with internal and external order inquiries.

Skills

Attention to detail

Basic accounting principles

Sales tax compliance

Administrative experience with Excel

Verbal and written communication

Education

Associate degree in communications/business

Tools

Excel

Outlook

Job description

JOB DESCRIPTION

Position: Order Management Specialist

Reports To: Director of Order Management

Department: Order Management

Location: Baker Publishing Group Office, Ada, MI

Position Type: Full time, nonexempt

About this position:

Baker Publishing Group is seeking a full-time Order Management Specialist. The primary responsibility of this position is to collaborate with the shipping department to ensure orders are entered and processed effectively and efficiently. This includes assisting with internal and external order inquiries and concerns through effectively fielding phone calls, as well as promptly and accurately processing orders, billings, and credits. The Order Management department assists the Finance and Production teams with a variety of related responsibilities, such as:

• Collect, vet and validate sales tax certificates
• Analyzing account information to reconcile and maintain billing documentation
• Maintain key product data to ensure it is accurate and up to date

Qualifications:

• Ability to keep momentum in tasks even through recurring interruptions
• Careful attention to detail and accuracy in managing department procedures
• Knowledge of basic accounting principles and sales tax compliance
• Administrative experience with Excel and Outlook
• Associate degree in communications/business or equivalent experience
• Skilled in communicating through written and verbal correspondence
• Ability to maintain a professional demeanor in communication

Compensation and Benefits:

Commensurate with qualifications and experience. As a full-time position, benefits offered include health, dental, vision, group life insurance, short- and long-term disability insurance, profit sharing, paid time off, paid parental leave, 401(k) after three months, and others.

Baker Publishing Group is an Equal Opportunity Employer

As a company that believes in the inherent diversity reflected in the kingdom of God, Baker Book House Company is committed to the importance of diversity, equity, inclusion, and belonging (DEIB) in the books we publish, in our community of employees, and in the way we conduct ourselves in our workplace and in the marketplace.