Channel Account Manager Austin, Texas

Boostlingo, LLC; Mississippi; On-site; USD 60,000 - 100,000; Full time

Job summary

Join a mission-driven company that is redefining language technology solutions. As a Channel Account Manager, you will be pivotal in driving retention and growth among strategic partners. This role focuses on understanding partners' needs and implementing solutions to achieve their goals. You will coordinate partner expansion, training, and relationship management, helping enhance Boostlingo's market reach. With a collaborative culture and a commitment to inclusivity, this position offers a unique opportunity to make a significant impact in a fast-growing industry. If you're driven and customer-focused, this is the role for you!

Benefits

Competitive salary with commission

Comprehensive health, dental, and vision insurance

Retirement savings plan

Flexible work hours

Collaborative work culture

Flexible PTO

Qualifications

• 2-3 years of experience in software account management.
• Strong analytical skills to translate data into insights.
• Experience managing enterprise healthcare client accounts.

Responsibilities

• Build and maintain strong customer relationships.
• Facilitate account reviews and expansions.
• Achieve or exceed monthly quotas and targets.

Skills

Account Management

Customer Relationship Management

Problem-Solving

Communication Skills

Analytical Skills

Negotiation

Education

Bachelor’s degree in Business Administration

Tools

MS Office Suite

JIRA

Confluence

Salesforce

CX and BI Tool

Job description

Boostlingo is a mission-driven, fast-growing language technology company focused on defining and developing the next generation of interpretation technology solutions. Being at the forefront of this ground-breaking technology enables us to connect people across the globe and break down communication barriers.

We are intentional about creating the definitive and globally recognized interpretation technology platform and marketplace on the planet. We offer products and tools for interpreter management, video remote Interpretation (VRI) and over the phone interpretation (OPI) delivery, interpreter scheduling, simultaneous interpretation, multilingual events, and monthly subscriptions for on-demand interpretation.

Headquartered in Austin, TX, our global, hybrid teams are distributed across offices in San Francisco, Austin, Copenhagen, Manila, and Ireland.

WHAT IT MEANS TO BE A BOOSTIE

Our core values drive everything we do. From how we approach identifying talent we invite to join the team, to the energy and contributions we bring to our amazing culture, to the decisions we make at both the tactical and strategic level. To be a Boostie means to embody these values:

• No Hide, Go Seek: Be accessible to colleagues, seek out what you need, and ask others for help.
• Positive Vibes: Bring positive energy and have a “solutions” oriented mindset to problem solving.
• Be Bold but Stay Humble: Appreciating that every voice matters, use yours and be confident. We believe that squeaky wheels fix problems.
• Be Inclusive: Create and contribute to an environment where anyone can feel welcomed, supported, respected, and valued.

In 2023 and 2024 Boostlingo was recognized as one of Inc. Magazine's Best Workplaces. This esteemed recognition reflects the dedication that our incredible team has to embodying our Core Values every day and we couldn’t be more proud!

ABOUT THE ROLE

The Channel Account Manager role will drive retention and growth among our strategic channel partners. This position focuses on understanding partners' business needs and helping them successfully implement Boostlingo's solutions to achieve their business goals.This position is responsible for effectively coordinating strategic partner expansion, enablement, training, and ongoing relationship management. The Channel Account Manager will help customers grow their On-demand services and utilize Boostlingo's full product suite. You'll expand Boostlingo's market reach and revenue opportunities through these strategic channel partnerships.

WHAT WILL BE EXPECTED OF THIS ROLE:

• Build and maintain strong, long-lasting customer relationships while increasing the retention and growth of Boostlingo’s most valuable customers.
• Facilitate ongoing account review, modifications, and expansions
• Execute all phases of the post-sales client lifecycle, including ownership of growth, negotiation of renewals and upsells, and strategic account management.
• Develop strategies to expand engagement and enable adoption.
• Build initiatives with customers to expand product awareness and identify new opportunities for growth.
• Conduct frequent reviews with accounts to determine customer satisfaction, risk, and drive KPI’s.
• Achieve or exceed monthly quotas and/or targets
• Develop expansion and renewal opportunities
• Monitor customer usage, adoption, and customer health metrics via CX and BI Tool
• Leverage new and existing tools, processes and best practices to ensure customers are realizing the greatest possible value from Boostlingo
• Negotiate with customers on opportunities to prevent churn and secure optimal terms.
• Employ pricing strategies that meet the Boostlingo's standards, policies, and procedures.
• Generate pricing quotes for renewals, add-ons, and upsells.

WHAT MAKES YOU PERFECT FOR THE ROLE:

• Bachelor’s degree in business administration, Finance, or related field preferred
• At least 2-3 years of software Account Management roles required.
• Experience managing enterprise healthcare client accounts.
• Independent problem-solving skills and adaptivity to change.
• Customer-focused mindset; delivering solutions based on customer needs.
• Ability to create structure in ambiguous situations.
• Excellent verbal and written communications skills.
• Fluent spoken and written English, other languages is a plus!
• Driven, self-motivated, enthusiastic and with a bias for action.
• Strong analytical skills, with the ability to translate data into insights
• Good communicator with active listening skills, comfortable communicating in high stress environments
• Demonstrated fluency in tools like MS Office Suite, JIRA, and Confluence
• Experience working with cross functional teams and leading projects to delivery
• Experience in a strong technical stack: Customer Success, BITool, and familiar with Salesforce
• Knowledge of SaaS or technology solutions sales preferred
• Understanding of the language services industry a plus
• Track record of exceeding sales targets and growth objectives

BENEFITS:

• Competitive salary with attractive commission structure.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan.
• Flexible work hours and the option for hybrid work
• Collaborative and supportive work culture.

WHAT MAKES BOOSTLINGO A GREAT COMPANY?

• Values and mission-based ethos that drives our product development strategy.
• Fun, energetic environment with an incredible culture (just ask about our eNPS scores!)
• Competitive compensation and robust benefits offering, including 401(k) plan
• Flexible PTO

We are an equal opportunity employer and value diversity at Boostlingo. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This role is remote however, we can only hire in the following states at this time:
Arizona, California, Colorado, Florida, Georgia, Illinois, Maine, New York, Oregon, Tennessee and Texas.

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