Change-Strategy Program Manager

Chewy; Bellevue (WA); Hybrid; USD 96,000 - 153,000; Full time

Benefits offered by this job

401k

Equity grant

Annual bonus possibility

Pet insurance discounts

Comprehensive insurance options

Job summary

Chewy Health is seeking an experienced Program Manager, Change Management to lead people, process, and adoption strategies for cross-functional changes on the PracticeHub platform. Based in Bellevue, WA or Boston, MA, this role partners with Product, Operations, Engineering, and Legal to ensure stakeholders understand changes and adopt new capabilities.

The ideal candidate will independently manage complex work, build trusted relationships, translate business objectives into actionable change

Qualifications

• Bachelor’s degree in business, organizational development, communications, program management, or related field, or equivalent experience.
• +4 years of experience in program management, project management, change management, business transformation, operations, or related discipline.
• Experience leading change or enablement workstreams across complex, cross-functional initiatives.
• Experience developing change strategies, impact assessments, stakeholder plans, communications, training approaches, or readiness plans.
• Strong written, verbal, facilitation, and executive communication skills.
• Familiarity with Jira, Confluence, Microsoft 365, reporting tools, and other program-management platforms.

Responsibilities

• Develop and execute change-management strategies for product launches, process improvements, business transformations, and other cross-functional initiatives.
• Conduct change-impact and readiness assessments to identify affected audiences, operational impacts, risks, capability gaps, and adoption needs.
• Create integrated change plans covering stakeholder engagement, communications, training, operational readiness, launch support, and reinforcement.
• Define the scope, milestones, deliverables, dependencies, owners, and success measures for each change-management workstream.
• Manage a roadmap of change initiatives within the broader Program Management portfolio, balancing competing priorities and stakeholder needs.
• Lead change workstreams from intake and planning through implementation, stabilization, and closure.
• Maintain integrated plans, decision logs, risk and issue registers, status reporting, and executive-level updates.
• Coordinate dependencies across multiple functions and ensure change activities are incorporated into the broader program plan.
• Establish clear roles, decision rights, escalation paths, and readiness criteria.
• Surface risks early, develop mitigation strategies, and drive cross-functional resolution of issues that could affect readiness or adoption.
• Partner with program and operational leaders to establish launch gates and operational acceptance criteria.
• Partner with subject-matter experts and training teams to identify capability needs and develop appropriate learning and enablement solutions.
• Ensure SOPs, job aids, training materials, support resources, and escalation paths are complete before launch.
• Coordinate operational-readiness assessments and recommend whether teams are prepared to adopt and sustain a change.
• Develop reinforcement strategies that extend beyond initial launch communications and training.
• Support launch and stabilization activities, including issue monitoring, feedback collection, and adoption interventions.
• Define change and adoption measures in partnership with Analytics, Operations, Product, and program owners.
• Monitor indicators such as awareness, readiness, training completion, utilization, behavior change, stakeholder sentiment, issue volume, and operational performance.
• Translate adoption data and stakeholder feedback into actionable recommendations.
• Lead post-launch retrospectives and ensure lessons learned inform future initiatives.
• Identify recurring change challenges and develop scalable solutions, templates, playbooks, and operating standards.
• Improve the organization’s overall change-management capability through reusable tools and consistent practices.

Skills

Change management

Program management

Stakeholder engagement

Communication

Analytical thinking

Education

Bachelor's degree or equivalent

Tools

Jira

Confluence

Microsoft 365

Job description

Chewy Health is seeking an experienced Program Manager, Change Management to lead people, process, and adoption strategies for cross-functional changes on the PracticeHub platform. Based in Bellevue, WA or Boston, MA, this role partners with Product, Operations, Engineering, and Legal to ensure stakeholders understand changes and adopt new capabilities.

The ideal candidate will independently manage complex work, build trusted relationships, translate business objectives into actionable change