Senior Technical PM — HR Systems & Service Delivery

Chewy, Inc.; Plantation (FL); On-site; USD 119,000 - 190,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

Hospital indemnity

Critical illness coverage

Pet insurance discount

Chewy.com discount

Job summary

Chewy is seeking a Senior Technical Program Manager to lead complex HR technology programs and drive service delivery optimization across HR, IT, Finance, and Operations. The role combines strategic leadership with hands-on program management to deliver scalable business operations and measurable outcomes.

Ideal candidates have deep HR tech expertise (Workday preferred), strong governance skills, and the ability to influence executives while navigating a fast-paced, ambiguous environment.

Qualifications

• 7+ years of program management experience leading complex HR/enterprise tech initiatives.
• Strong expertise in HR systems, Workday preferred, and cloud technologies.
• Proven governance, risk management, and capacity planning capabilities.

Responsibilities

• Lead multi-functional programs to optimize HR service delivery and integrate tech solutions.
• Define objectives, dashboards, and KPIs; manage risk and dependencies across programs.
• Govern portfolios and ensure timely, high-quality delivery across teams.
• Deliver HR technology programs through planning, readiness and launch phases.
• Drive documentation, reporting, and executive communications for program health.

Skills

Program management

HR systems

Workday

Cloud platforms

Jira/Confluence

Data analysis

Executive communication

Leadership

Agile methodologies

Education

Bachelor's degree in Business/IT or related field

Tools

Workday

UKG Pro WFM

Jira

Confluence

Tableau

Smartsheet

MS Project

Excel

Job description

Chewy is seeking a Senior Technical Program Manager to lead complex HR technology programs and drive service delivery optimization across HR, IT, Finance, and Operations. The role combines strategic leadership with hands-on program management to deliver scalable business operations and measurable outcomes.

Ideal candidates have deep HR tech expertise (Workday preferred), strong governance skills, and the ability to influence executives while navigating a fast-paced, ambiguous environment.