Merchandising Operations & Partner Programs Lead

Chewy; Plantation (FL); On-site; USD 86,500 - 152,500; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

Life insurance

Disability insurance

Pet insurance

Unlimited PTO

Chewy discount

Job summary

Chewy’s Merchandising Operations Team is seeking a Program Manager to support partner systems, onboarding, and day-to-day ops at Plantation, FL (with options in Boston, MA or Bellevue, WA).

You will build and monitor KPIs, drive program strategies, and coordinate cross-functional initiatives with catalog, product, tech, fulfillment, and support teams to maximize value and ensure timely delivery.

Qualifications

• Bachelor's degree required in business, statistics, operations, supply chain management, or related field.
• 4+ years of relevant business experience.
• Ability to write custom SQL queries to mine and analyze large, complex data sets.
• Experience leading and coordinating product, merchandising, and operations relationships.
• Intermediate to advanced MS Excel proficiency.
• Intermediate to advanced proficiency with project management software tools.
• Excellent communication skills.
• Program/product management experience.
• Willingness to travel.

Responsibilities

• Own partner platform onboarding and management roadmap, operational governance, and processes.
• Set and track KPIs and program metrics, producing regular performance reports and insights.
• Define and deliver partner program strategies to manage tradeoffs and maximize value while meeting timelines.
• Develop and maintain documentation for partner systems & services workflows and standard operating procedures.
• Manage operational workflow execution for onboarding new partners, partner compliance, and partner system integrations.
• Lead cross-functional projects to improve partner systems and services.
• Support operations teams with incident investigations and resolution.

Skills

SQL queries

PM experience

Cross-functional collaboration

Excel

PM tools

Communication

Travel readiness

Data analysis

Business experience

Education

Bachelor's degree in business, statistics, operations, supply chain management, or related field

Job description

Chewy’s Merchandising Operations Team is seeking a Program Manager to support partner systems, onboarding, and day-to-day ops at Plantation, FL (with options in Boston, MA or Bellevue, WA).

You will build and monitor KPIs, drive program strategies, and coordinate cross-functional initiatives with catalog, product, tech, fulfillment, and support teams to maximize value and ensure timely delivery.