Change Manager - Back Office Engineering

Schneider Electric; Raleigh (NC); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid time off (vacation & holidays)

Career development resources

Job summary

Schneider Electric in Raleigh, NC seeks an experienced Change Manager to lead OCM within the Order Engineering domain. You will drive adoption, coordinate SAP-based time capture changes, and deliver end‑to‑end training across plants in North America.

You will partner with BAs and POs to align system changes with business goals. You will develop training materials, maintain dashboards, and communicate clearly with stakeholders, while traveling up to 75% to multiple sites.

Qualifications

• Bachelor’s degree or equivalent experience in Business, IT, or organizational development.
• Hands-on SAP S/4HANA knowledge within the assigned domain.
• Experience in change management, training delivery, and process documentation.
• Strong stakeholder engagement and cross-functional collaboration skills.
• Willingness to travel 50%–75% across US/Canada, with up to two weeks per trip.

Responsibilities

• Serve as the OCM representative within the Order Engineering domain, driving adoption strategies and mitigating risks across the project lifecycle.
• Support the shift from local tools to SAP-based time capture and explain relationships between hours, activity, backlog, and scheduling.
• Identify opportunities where OCM services add value through training, process mapping, and communications.
• Upskill on domain knowledge and deliver hands-on training at multiple plants, keeping resources updated.
• Act as primary liaison between domain stakeholders, Power Users, and the OCM team; gather feedback and identify risks.
• Translate BA specs into training documentation and SPLs using Scribe (English/Spanish).
• Maintain training deliverables with dashboards tracking SPLs, delivery, and risk escalation.
• Collaborate with change management to deliver timely information and insights.
• Work with BAs and POs to stay updated on system enhancements affecting users.
• Travel 50–75% across North America (max two consecutive weeks per trip).

Skills

OCM domain expertise

SAP S/4HANA knowledge

Training delivery

Stakeholder management

Documentation & SPLs

Dashboard & reporting

Clear communication

Travel readiness

Cross-functional collaboration

Fiori app navigation

Education

Bachelor’s degree in Business/IT/OD

Tools

SAP S/4HANA

SAP Fiori

Scribe

SharePoint

Jira Software

Confluence

Microsoft Office 365

Job description

What You’ll Do

• Serve as the OCM representative within the Order Engineering domain, driving Power User adoption strategies and mitigating risks throughout the entire project lifecycle.
• Support the behavior change from local tools to SAP-based time capture and explain the relationship between posted hours, network activities, backlog status, and scheduling.
• Identify opportunities where Organizational Change Management (OCM) services such as Business Transformation, Training, Process Mapping, and Communications can add value to your domain.
• Upskill on domain knowledge and deliver hands‑on training at different plants and facilities for deployments, responsible for keeping training resources updated and organized.
• Act as the primary liaison between domain stakeholders, Power Users, and the OCM team, gathering process‑related feedback, requirements, and identifying risks.
• Translate domain knowledge and BA specifications into clear, compelling training documentation and Single Point Lessons (SPLs) using Scribe in English and Spanish (framework training provided during onboarding).
• Maintain, organize, and track training deliverables through structured dashboards (monitoring total vs. completed SPLs per sprint).
• Collaborate with different change management functional areas to deliver accurate and timely information.
• Share insights and recommendations to support smooth adoption of changes and alignment with organizational goals.
• Work closely with Business Analysts (BAs) and Product Owners (POs) to keep up to date on system enhancements and changes impacting users.
• NOTE: This role requires travel to different plant locations in North America: 50–75% (maximum of 2 consecutive weeks per trip).

Skills That Will Make You Successful

• Ability to explain the end‑to‑end ETO/CTO process from configuration and sales order through engineering, manufacturing, delivery, and billing.
• Ability to navigate representative transactions and Fiori apps, interpret statuses and document flow, and distinguish system defects from process, data, training, or authorization issues.
• Subject matter expert / working knowledge in the aligned SAP S/4HANA domain area to minimize the onboarding curve.
• Training experience & knowledge of adult learning principles for plant and operational environments.
• Documentation skills & instructional design experience (adhering to branding guidelines and generating high-quality resources in Scribe).
• Ability to track execution and maintain clear dashboards (tracking SPL requirements, training delivery, and risk escalation).
• Strong communication and interpersonal skills, with the ability to clearly articulate complex concepts to diverse audiences.
• Analytical and problem-solving ability to identify patterns, operational risks, and adoption roadblocks early in the project lifecycle.
• Stakeholder management – skilled at building relationships, asking the right questions, and extracting actionable insights from Power Users.
• Comfortable working in fast-paced, multi‑site project environments and adapting to shifting priorities.
• Effective time management and ability to handle multiple tasks simultaneously.
• Passion for user experience, human-centered training design, and simplifying complex concepts through storytelling.
• Qualifications
• Bachelor’s degree in Business, IT, Organizational Development, Industrial Engineering, or related field (or equivalent experience).
• Travel & Visa Requirements:
  • Willingness to travel 50%–75% (maximum of 2 consecutive weeks per trip).
  • Valid Passport and visas are required for occasional travel across US, Mexico, Canada.
  • Valid driver’s license required.
• Working knowledge or hands‑on experience in SAP S/4HANA within the assigned business domain.
• Experience in stakeholder engagement, process improvement, training delivery, or project coordination.
• Strong organizational skills to manage multiple streams of information and deliverable dashboards.

Domain-Specific Technical Qualifications

• The Change Manager should have a strong understanding of Project System (SAP PS); Production Planning integration (SAP PP); SAP Fiori engineering backlog and time entry
• Must have: practical SAP SD knowledge, process-change leadership, training/facilitation experience, and the ability to work with operational users and technical teams.
• Familiarity with cross‑domain foundational knowledge such as Business Partner, Material Master, BOM, Routing, Work Center, Purchase Requisition, role/authorization and integration awareness
• Ability to Interpret engineering activities, planned dates, assigned work, workload, and statuses such as REL, PCNF, and CNF.
• Understand how engineers record progress, actual dates, and final confirmation and how these updates affect project visibility.
• Ideal Candidate Profile Preference:
  • Flexible / Hybrid Profile: Open to partnership with BAs, POs, TPOs, solution architects, master‑data teams, testing, deployment, and operations.
  • Ability to convert a solution release into affected roles, behavior changes, learning objectives, readiness criteria, reinforcement actions, and adoption measures.
  • Preferred Tools & Tech
  • Engineer‑to‑Order or Configure‑to‑Order manufacturing, SAP Fiori adoption, plant deployment, testing/cutover, and master‑data governance.
  • Scribe & SharePoint
  • Microsoft Office 365 Suite
  • Jira Software & Confluence
  • What’s In It for You
  • Be part of a high-impact, enterprise‑wide SAP S/4HANA transformation initiative that shapes the future of our organization.
  • Gain exposure to enterprise‑level change management, Agile practices, and cutting‑edge process documentation tools.
  • Develop skills in stakeholder engagement, change management, and business process improvement.
  • Opportunity to influence strategic decisions and drive successful change adoption across multiple business units and plant locations.
  • Shape processes and enablement strategies that drive scalability and efficiency.
  • Who You’ll Report To
  • People Manager: OCM Lead
  • Operational Manager(s): Domain Product Owner(s)
  • What's in it for me?
  • Opportunity to mentor others and grow your leadership capabilities
  • Meaningful work where your contributions directly shape technology solutions
  • Supportive team environment that values expertise and invests in your development
  • Flexible work options designed to help you thrive professionally and personally

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

• Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well‑being programs, 12 holidays per year, and 15 days of paid time off per year.
• Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.
• Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.
• Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.
• Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.

If you believe this job posting is not compliant with applicable state pay transparency laws in the U.S., please notify the Company as soon as possible upon discovery by completing this form Job Posting Compliance Form.

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.