Change Manager

1001 John Wiley & Sons, Inc.; Hoboken (NJ); On-site; USD 89,100 - 127,700; Full time

Job summary

1001 John Wiley & Sons, Inc. is seeking an experienced Change Manager to support key transformation initiatives. The role involves working closely with senior sponsors and project teams to manage change effectively across various programs.

Ideal candidates will have approximately ten years of experience in change management, showcasing clear, measurable outcomes. Familiarity with AI tools in change processes is essential. A competitive salary range reflects the importance of this role.

Qualifications

• Around ten years of change management experience with global stakeholders.
• Track record of delivering measurable change outcomes.
• Experience measuring change adoption beyond training completion.

Responsibilities

• Lead change management on large transformation programs.
• Build a clear picture of affected stakeholders.
• Develop practical change plans that adapt to needs.

Skills

Change management experience

Strong written and verbal communication

AI tool usage

Working with senior sponsors

Education

Prosci, APMG or equivalent change management certification

Tools

AI tools

Job description

Role Overview

We are hiring a Change Manager to join Wiley's Delivery and Change Excellence function, reporting to the Director of Change Management. This is a hands‑on role. You will work directly on the programs that matter most to Wiley, partnering with senior sponsors, project leads and colleagues across the business to support successful adoption of change. You will not lead a team.

Key Responsibilities

• Lead change management on large transformation programs, working directly with project and/or program teams to identify and address the people impacts of change.
• Build a clear picture of who is affected by a change, how, and what they will need to be ready for go‑live.
• Partner with senior sponsors to help them focus on the sponsorship activities that make the biggest difference.
• Develop practical change plans that can adapt to evolving needs and changing circumstances.
• Adapt your approach as business priorities, stakeholder needs and program requirements evolve.
• Assess whether new ways of working are being adopted in practice, rather than relying solely on training completion metrics.
• Use qualitative and quantitative measures to demonstrate adoption, progress, impact and value.
• Communicate clearly and succinctly at all levels. Communicate in a clear, straightforward way and make complex change understandable for different audiences.
• Work with leaders, managers and end users to deliver clear, timely and effective communication.
• Use AI tools appropriately to support change management activities and the people we support through change. AI is already part of how we work, and we expect the successful candidate to use it in ways that align with team practice.

Required Qualifications

• Around ten years of change management experience on programs affecting a large number of global stakeholders.
• A track record of delivering clear, measurable change outcomes; able to describe specific situations, the actions taken and the outcomes achieved, rather than relying only on methodology or theory.
• Experience measuring change adoption beyond training completion.
• Comfortable using AI as part of your day‑to‑day change management practice.
• Strong written and verbal communication; comfortable writing for all audiences, from end users to executive sponsors.
• Experience working closely with senior sponsors.

Preferred Qualifications

• Prosci, APMG or equivalent change management certification.
• Experience of change management within a global, matrixed organization.
• Already using AI tools in your own change management practice, with practical examples of how they have improved your work.
• Experience working alongside Program and Project Management, Learning, Operational Excellence and Portfolio Management Office functions.

Salary

Salary Range: 89,100 USD to 127,700 USD.

Equal Opportunity Statement

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact [e-mail] for assistance.