Change Management Lead

Jobtailor; Illinois; On-site; USD 90,000 - 120,000; Full time

Job summary

Jobtailor is seeking a Change Manager to guide people, processes, and systems through complex transformations in a dynamic environment. You will partner with stakeholders across Training, L&D, and project teams to translate changes into clear communications, learning needs, and adoption strategies, measuring readiness and outcomes to optimize performance.

A bachelor's degree and 5–7 years of experience, along with relevant certifications, are preferred.

Qualifications

• Bachelor’s degree or equivalent experience; Master’s degree preferred.
• Prosci Change Practitioner or comparable certification preferred.
• Experience: 5-7 years.
• Strong customer service and communication skills; proficient in MS Office; strong organization and time management.

Responsibilities

• Assess impacts of changes on people, roles, workflows, readiness and adoption.
• Build alignment, manage stakeholder expectations, resolve differences, and drive commitment to change.
• Translate changes into audience-focused communications to build understanding and support.
• Partner with Training, L&D, project teams, and stakeholders to convert changes into learning needs and training requirements.
• Align change activities, milestones, risks, and dependencies with program objectives and execution.
• Analyze readiness, adoption, and performance metrics to evaluate effectiveness and optimize strategies.
• Equip leaders to lead change, address resistance, and reinforce adoption across teams.

Skills

Customer service

Written communication

Verbal communication

Time management

Organizational skills

Education

Bachelor's degree or equivalent

Master's degree preferred

Tools

Microsoft Office

Job description

Responsibilities

• Assess technical, process, system, and organizational changes to identify impacts on people, roles, workflows, readiness, and adoption.
• Build alignment, manage stakeholder expectations, resolve differences, and drive commitment to change.
• Translate complex changes into clear, audience-focused communications that build understanding and support.
• Partner with Training, L&D, project teams, and business stakeholders to convert change impacts into learning needs and training requirements.
• Align change activities, milestones, risks, and dependencies with overall program objectives and execution.
• Analyze readiness, adoption, and performance metrics to evaluate effectiveness and optimize change strategies.
• Equip leaders and managers to lead change, address resistance, and reinforce adoption across their teams.

Requirements

• Education: Bachelors Degree required or relevant equivalent experience in lieu of degree. Masters Degree preferred.
• Licenses and Certifications: Certified Change Management Professional Prosci Certified Change Practitioner or comparable in the marketplace preferred, Certified Professional in Managing AI (PM-CPMAI) or similar AI project management certification preferred.
• Experience: 5-7 years.
• Skills: Customer Service focused in developing relationships, excellent written and verbal communication, proficient in Microsoft Suite, strong organizational and time management skills.

Core Competencies

Demonstrates expertise in change management, stakeholder engagement, and communication strategies to facilitate organizational change. Proficient in analyzing metrics to optimize change initiatives and equip leaders for effective adoption.