Operational Readiness Lead

Equifax; St. Louis (MO); On-site; USD 90,000 - 115,000; Full time

Job summary

Equifax in St. Louis is looking for a Change Management Specialist. This role requires expertise in change management, particularly for Salesforce projects. You will develop frameworks, consult on processes, and manage the people side of change effectively.

With a Bachelor’s degree and 7+ years of experience, you will be pivotal in optimizing organizational readiness. The position requires in-office work 3 days a week, focusing on collaboration and performance tracking. Note, this role does not offer immigration sponsorship.

Qualifications

• 7+ years of dedicated experience in Change Management, IT Transformation, or Organizational Readiness.
• Experience managing the 'people side' of change for large-scale enterprise system deployments.
• Deep understanding of change management tools, methodologies, and principles.

Responsibilities

• Designs, develops, and maintains a change management framework.
• Consults with project teams to identify root causes of issues.
• Tracks, measures, and reports project plan progress.

Skills

Change Management

Organizational Readiness

Salesforce Experience

Education

Bachelor’s degree in Communications, Human Resources, Organizational Psychology, Business Administration, or a related field

Tools

Prosci ADKAR model

Salesforce

Job description

Framework Development & Strategic Consulting

• Designs, develops, establishes, and maintains a change management framework rooted in best practices.
• Consults with project teams to identify root cause issues within established processes.
• Assesses the impact of changes and provides guidance on communication plans.
• Tactical Task: Leads Pre‑Launch Change Impact Analyses to review Current vs. Future States and drafts targeted communication cadences (e.g., T‑Minus 3 weeks teasers, WIIFM messaging).

Cross‑Functional Collaboration & Training (Translating Tech)

• Works collaboratively with the Salesforce Experience Feature Owners and identifies customer and operational needs to support project execution.
• Leads the facilitation of knowledge transfer to partners.
• Translates complex technical system enhancements into user‑friendly training materials and business processes.
• Tactical Task: Partners with Enablement to develop role‑based training content and “Just‑in‑Time” Quick Reference Guides (QRGs), attending User Acceptance Testing (UAT) with Salesforce Champions.

Resistance Management & Process Improvement

• Identifies resistance gaps and develops actionable solutions to address them.
• Partners with senior leadership to eliminate barriers and ensure the execution of change management plans.
• Facilitates the mapping of key business processes and suggests improvements.
• Drives the change management strategy by prioritizing requests, determining scope, and developing risk mitigation strategies.
• Tactical Task: Coordinates Hypercare channels (e.g., Slack/Teams) during Go‑Live and hosts Open Office Hours post‑launch to actively triage resistance and confusion.

Performance Tracking & ROI Optimization

• Drives awareness by leading the tracking, measurement, and reporting of project plan progress.
• Develops reporting strategies, creates status overview summaries for senior leadership, and defines key performance indicators (KPIs).
• Establishes KPIs, conducts readiness assessments, and tracks metrics to measure system ROI and user adoption.
• Tactical Task: Monitors Salesforce adoption dashboards alongside Sales Ops to identify lagging teams and partners with Sales Managers for targeted 1:1 coaching.

This role requires being in the office 3 days/week on Tues - Thurs.

This position does not offer immigration sponsorship (current or future) including F‑1 STEM OPT extension support.

What Qualifications Do You Need

• Bachelor’s degree in Communications, Human Resources, Organizational Psychology, Business Administration, or a related field.
• 7+ years of dedicated experience in Change Management, IT Transformation, or Organizational Readiness.
• Demonstrated experience managing the “people side” of change for large-scale enterprise system deployments, with a strong preference for Salesforce experience.
• Deep understanding of change management tools, methodologies, and principles, such as the Prosci ADKAR model.

What Could Set You Apart

• Prosci Certification or a similar professional certification like CCMP.
• Salesforce Certifications (e.g., Certified Salesforce Administrator) or a deep functional understanding of the ecosystem.
• Experience managing or implementing Digital Adoption Platforms (DAPs) like Pendo, Spekit, or WalkMe.
• Previous experience driving change within financial services, data management, or a B2B technology environment.
• Agile/Scrum certification or Project Management Professional (PMP) credentials.