Change Management Specialist

Clutch; Sacramento (CA); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K

Job summary

Clutch, a Sacramento-based consultancy focused on social impact, seeks a Change Management Specialist to lead strategy, adoption, and training during organizational change. You will guide clients through policy, process, product, or structure shifts with human-centered communication and measurable outcomes.

You will report to the Head of Client Delivery and work with a cross-functional team to tailor change strategies, assess risks, design training, and monitor success metrics.

Qualifications

• Bachelor’s degree in a related field.
• Experience in change management with a focus on human-centered approaches.
• Public sector or non-profit experience preferred.

Responsibilities

• Lead design and execution of change management strategies, tailoring approaches to needs, risks and objectives.
• Advise teams on change strategy, influencing communication, training, stakeholders, and adoption planning.
• Exercise independent judgement in identifying change risks, determining mitigation strategies, and adapting plans.
• Determine appropriate change management methodologies, tools, and communication strategies without reliance on prescribed processes.
• Define and evaluate success metrics tied to business outcomes, adoption, and performance and adjust strategies based on findings.
• Design and deliver change management training to all levels, including virtual and in-person sessions.
• Develop and lead stakeholder engagement activities with internal and external customers to identify risks and plans.
• Develop impact assessments associated with proposed changes, including impact on individuals and the organization.
• Establish human-centered metrics for project success and clear methodology for measuring progress.
• Utilize a human-centered approach to change management, informing the plan and approach.
• Other duties as assigned.

Skills

Change management

ADKAR or Prosci

Project management

Communication skills

Stakeholder engagement

Relationship building

Public sector experience

OKR/KPI experience

Education

Bachelor’s Degree in a related field

Job description

Clutch is an award-winning consultancy and the next generation of social impact consulting, led by executives with experience across the public sector, nonprofit, education, and commercial enterprise. We used that multi-sector experience to build the services, the quality of delivery, and the level of ethics our leaders wish they’d have as clients of other consulting firms, all aimed at one goal: show up and be helpful. Our team of strategists and change agents pushes each other to grow every day through our core values of Connection, Optimism, Drive, Evolve, and Curiosity.

The Details

The Change Management Specialist will provide a variety of consultative services in change management, including strategy, impact, communication, and training associated with organizational change. In this position, you will participate on a team of consultant professionals to support adoption, usage, and positive experience in organizations undergoing changes in policy, process, product, or structure. In addition to leading organizations through structured change methodology, you will be responsible for ensuring human-centered communication and training plans are included for stakeholders throughout each project. In this position, you will also be responsible for development and implementation of change management plans to deliver real return on investment and achieve the organization’s desired outcomes. This role operates with a high degree of discretion and independent judgement in designing and executing change strategies that directly impact client and internal business operations.

The Change Management Specialist is part of the Client Delivery team and will report to the Head of Client Delivery.

What you’ll do

• Lead the design and execution of change management strategies, exercising independent judgement to tailor approaches based on organizational needs, risks, and business objectives.
• Advise project teams and organizational leaders on change strategy, influencing decisions related to communication, training, stakeholder engagement, and adoption planning.
• Exercise independent judgement in identifying change risks, determining mitigation strategies, and adapting plans in response to evolving business conditions.
• Determine appropriate change management methodologies, tools, and communication strategies without reliance on prescribed processes.
• Define and evaluate success metrics tied to business outcomes, adoption, and operational performance and adjust strategies based on findings.
• Design and deliver change management training to all levels of the client organization, including leading virtual and in-person change management sessions.
• Develop and lead stakeholder engagement activities with internal and external customers to identify the organization’s key risks to planned changes and develop plans to keep stakeholders informed.
• Develop impact assessments associated with the proposed changes, including impact on individual team members and the organization as a whole.
• Establish human-centered metrics for project success and clear methodology for measuring progress against those metrics.
• Utilize a human-centered approach to change management, including consultation with internal and external stakeholders, program experts, and decision-makers to inform the change management plan and approach.
• Other duties as assigned.

This may be a great fit for you if you have…

• 4+ years experience in change management.
• Expertise in organizational change management methodologies, such as ADKAR or Prosci.
• Expertise in project management and project planning.
• Excellent verbal and written communication skills and ability to adjust communication style according to audience.
• Excellent ability to prioritize and juggle multiple projects to meet deadlines.
• High comfort level with building and maintaining relationships through trust and reliability.
• Bachelor’s Degree in a related field
• Experience in public sector or non-profit organizations
• Experience with goal-setting methodology, such as SMART, OKR, or KPI.

Physical Requirements

• Works in-person at least four days per week.
• Predominantly operates in an office environment in a stationary position.
• Ability to operate standard office equipment such as computer, calculator, keyboard, mouse, and phone.
• Ability to obtain and maintain a valid California Driver’s License.
• Ability to occasionally travel to client worksites regionally.

Why Us

• Meaningful work with a “humans first” approach.
• We believe in an optimistic, positive culture that connects good people with good work.
• We provide continuous growth and development opportunities.
• We offer benefits packages which may include Health, Dental, Vision, and Life Insurance along with a 401K option.

Compensation Range

Full-Time/Exempt $95,000 - $120,000/year, depending on experience and qualifications.