Change Management Specialist

Mindlance; Raynham (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading recruiting firm is seeking a Change Management Specialist to lead IT change initiatives. This role focuses on minimizing employee resistance and maximizing engagement through effective communication and training strategies. The ideal candidate has a solid understanding of the change process, exceptional communication skills, and at least 5 years of experience in marketing or communications. This position is located in Raynham, MA and is crucial for driving successful change within the organization.

Qualifications

• Solid understanding of the change process.
• Experience in IT project management approaches.
• Exceptional communication skills.

Responsibilities

• Apply structured change management approach for projects.
• Develop change management strategy based on awareness.
• Identify potential risks and develop mitigation plans.
• Create and manage training and communication strategies.
• Develop and execute communication plans to promote awareness, adoption and leadership support.
• Create training plans and execute content, platforms and channels for proper system use.
• Develop actionable change management plans including sponsor roadmap, coaching, training and resistance management.
• Support execution of plans by managers and business leaders to drive adoption and results.

Skills

Change management knowledge

Communications experience

Analytic skills

Problem-solving skills

Ability to influence others

Analytics

Influence

Large-scale change

Education

Four-year degree

5+ years in Marketing/Communications

Job description

Mindlance is a national recruiting company which partners with many of the leading employers in the Life Sciences, IT, and Financial Services sectors.

Job Description

Job Title: Change Management Specialist
Location: Raynham, MA
DURATION: 12+ Months
Pay Rate: Best in the market

Job Overview

The Change Management Specialist will play a key role in helping projects (IT change initiatives) meet business, schedule and budget objectives.
This person will focus on the people side of change - including changes to business processes, systems and technology training, and organization structures.
The primary focus will be creating and implementing change management plans that minimize employee resistance and maximize employee engagement.
The Change Management Specialist will work to drive faster adoption through rollout management which includes end user training, greater ultimate utilization and higher proficiency on the changes impacting employees in the organization such that business results are achieved.

Supervision

While the Change Management Specialist does not have supervisory responsibility, this person will have to work through many others in the organization to succeed.
The Change Management Specialist will act as a coach for senior leaders and executives in helping them fulfill the role of change sponsor.
Finally, the Change Management Specialist may provide direct training, support and coaching to the sales force and managers.

Roles and Responsibilities

• Apply a structured change management approach and methodology for the people side change caused by projects and change efforts.
• Develop a change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change.
• Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns.
• Create a rollout strategy plan and assist with execution of the software application (includes identity user groups, alpha, beta, markets, etc. of phased launches).
• Creating a communication plan and assisting with execution. (Includes marketing and awareness campaigns through various digital channels). To promote awareness, adoption and leadership support.
• Creating a training plan and strategy and assisting with the execution (includes content, platform and channel strategy) to ensure proper use of the system.
• Develop a set of actionable and targeted change management plans - including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan.
• Support the execution of plans by employee-facing managers and business leaders.
• Create and manage measurement systems to track adoption, utilization and proficiency of individual changes.
• Identify resistance and performance gaps, and work to develop and implement corrective actions.
• Work with project teams to integrate change management activities into the overall project plan.
• Work with communication, training, HR and OD specialists in the formulation of particular plans and activities to support project implementation.
• Responsible for an IT application rollout.

Skills and Qualifications

• A solid understanding of how people go through a change and the change process experience.
• Communications experience, experience building computer based trainings, 5+ years application product management experience required.
• Familiarity with IT project management approaches, tools and phases of the project lifecycle.
• Exceptional communication / marketing skills - both written and verbal.
• Problem solving and root cause identification skills.
• Strong analytic and decision making abilities.
• Experience with large-scale organizational change effort.
• Ability to influence others and move toward a common vision or goal.

Educational Requirements

• A four year degree is required.
• 5+ years Marketing/Communications.

Additional Information

• PM will work within the Disaster Recovery area with a Program Manager, running several existing projects. Background in running infrastructure projects, in particular with mainframes.
• This position will lead a team of both Delta and vendor resources refreshing existing mainframes and supporting infrastructure (e.g., VTS, DASD), working with vendors to implement mainframe development and test environments.
• Also building out remote access to vendor location via Citrix. Other mainframe infrastructure and vendor services may also be included.
• This is in support of Delta’s Disaster Recovery program.
• Deep understanding and experience with mainframe architectures is a definite requirement for the ideal candidate.