Change Management Lead -Salesforce Implementation

INSPYR Solutions; Baltimore (MD); Hybrid; USD 120,000 - 160,000; Part time

Job summary

INSPYR Solutions seeks a Change Management Lead to drive a large-scale Salesforce modernization in Baltimore. You will own organizational change, stakeholder engagement, communications, training, and adoption across a complex enterprise.

You will partner with business and IT, develop adoption strategies, monitor readiness and metrics, and lead end-to-end change activities through the implementation lifecycle.

Qualifications

• 5+ years leading change management for large enterprise technology implementations.
• Experience supporting CRM/ERP or enterprise applications, Salesforce preferred.
• Knowledge of Prosci ADKAR, Bridges Transition Model, or similar frameworks.
• Experience in Agile or traditional project management environments.
• Excellent written and verbal communication and stakeholder management skills.
• Experience developing training programs and organizational readiness plans.

Responsibilities

• Lead the change management strategy for a large Salesforce implementation and modernization initiative.
• Develop and execute change management plans to drive user adoption and minimize business disruption.
• Partner with business leaders, IT teams, and stakeholders to ensure alignment across the organization.
• Facilitate stakeholder meetings, workshops, and change readiness activities.
• Create communication plans, training strategies, and user support materials.
• Develop user guides, SOPs, and training resources.
• Monitor adoption metrics and readiness; adjust plans as needed.
• Identify risks to adoption and develop mitigation strategies.
• Support business process improvements and optimize system utilization after go-live.
• Track milestones and adoption metrics; report progress to leadership.
• Collaborate with project managers and technical teams throughout the lifecycle.

Skills

Change management

Stakeholder engagement

Training & enablement

Communication

Project management

Education

Bachelor's degree

Tools

Salesforce

WalkMe

Whatfix

Articulate

Job description

Change Management Lead Salesforce Implementation

Location: Baltimore, MD (Hybrid 3 days onsite per week)
Job Type: Long-Term Contract

Position Overview

We are seeking an experienced Change Management Lead to drive the successful implementation and adoption of a large-scale Salesforce 311 modernization initiative. This role will lead organizational change efforts, partner with cross-functional stakeholders, and ensure a seamless transition to an enhanced customer service platform. The ideal candidate has a strong background in enterprise change management, stakeholder engagement, communications, training, and large-scale technology implementations.

Key Responsibilities

• Lead the change management strategy for a large enterprise Salesforce implementation and modernization initiative.
• Develop and execute organizational change management plans that drive user adoption and minimize business disruption.
• Partner with business leaders, IT teams, and cross-functional stakeholders to ensure successful implementation and alignment across the organization.
• Facilitate stakeholder meetings, workshops, and change readiness activities.
• Create and execute communication plans, training strategies, and end-user support materials.
• Develop user guides, process documentation, standard operating procedures, and training resources.
• Monitor adoption metrics, training effectiveness, and overall organizational readiness, making adjustments as needed.
• Identify risks to successful adoption and develop mitigation strategies.
• Support business process improvements and help optimize system utilization following implementation.
• Track project milestones, implementation progress, and adoption metrics, providing regular status updates to leadership.
• Collaborate with project managers and technical teams throughout the implementation lifecycle.

Required Qualifications

• Bachelor's degree in Business Administration, Organizational Development, Organizational Leadership, Public Administration, Psychology, or a related field (or equivalent experience).
• 5+ years of experience leading organizational change management initiatives for large enterprise technology implementations.
• Experience supporting CRM, ERP, or enterprise application implementations, with Salesforce experience strongly preferred.
• Demonstrated success leading enterprise-wide change management, communications, stakeholder engagement, and user adoption initiatives.
• Experience developing and delivering training programs, communications, and organizational readiness plans.
• Strong knowledge of change management methodologies such as Prosci ADKAR, Bridges Transition Model, or similar frameworks.
• Experience working within Agile or traditional project management environments.
• Excellent communication, facilitation, presentation, and stakeholder management skills.
• Strong analytical, organizational, and problem-solving abilities.

Preferred Qualifications

• Salesforce implementation or modernization experience.
• Experience with Salesforce Service Cloud or Salesforce 311 solutions.
• Prosci Change Management Certification (or equivalent).
• PMP or other project management certification.
• Experience developing eLearning or digital adoption content using tools such as WalkMe, Pendo, Whatfix, or Articulate.
• Experience working within government, municipal, or other highly regulated environments.

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About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other protected status. INSPYR Solutions complies with all applicable laws governing nondiscrimination in employment in every location in which the company has facilities. Applicants requiring reasonable accommodation during the application or interview process should contact [e-mail] for assistance.

Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions' Privacy Policy and INSPYR Solutions' AI and Automated Employment Decision Tool Policy: https://www.inspyrsolutions.com/policies/. By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.

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