Change Management Lead—CRM & ERP Transformation

DAIKIN COMFORT TECHNOLOGIES MFG INC; Waller (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

Daikin Comfort Technologies North America is seeking an Organizational Change Management Manager to lead the program office’s transformation efforts. Based in Waller, TX, this on-site role drives planning, execution, and adoption of CRM (Salesforce) and ERP (SAP) initiatives across the organization.

The OCM Manager will partner with stakeholders, design change management plans, monitor progress, and ensure effective communication and adoption.

Qualifications

• 5+ years leading change management for complex programs.
• Experience with Salesforce CRM implementations is highly desirable.
• Bachelor's degree in business, psychology, IT, or related field; Master's preferred; Prosci cert desirable.

Responsibilities

• Develop Change Management Plans: Support the Director of OCM in creating and executing change strategies and detailed project plans.
• Stakeholder Engagement and Communication: Identify key stakeholders, develop communication plans, and conduct updates and feedback sessions.
• Monitor and Evaluate Change Progress: Track milestones, collect stakeholder feedback, and adjust plans as needed.
• Monitor Change Impacts and Adoption: Conduct impact assessments, develop mitigation strategies, promote continuous improvement, support adoption of new processes and tech.
• Collaboration with Program Teams: Coordinate with project managers, product owners, and CRM analysts to align change activities with project goals.
• Continuous Improvement: Evaluate initiatives, track ADKAR journey, create feedback loops, stay updated on best practices.
• Accountable for implementation of policies, processes, and procedures to drive results
• Drive and manage transformational change at all levels of the organization
• Perform other duties as assigned

Skills

Change management experience

Change principles & methodologies

Influence & negotiation

Collaboration

Communication skills

Analytical problem-solving

Education

Bachelor's degree

Master’s degree preferred

Prosci certification desirable

Tools

Salesforce implementations

Job description

Daikin Comfort Technologies North America is seeking an Organizational Change Management Manager to lead the program office’s transformation efforts. Based in Waller, TX, this on-site role drives planning, execution, and adoption of CRM (Salesforce) and ERP (SAP) initiatives across the organization.

The OCM Manager will partner with stakeholders, design change management plans, monitor progress, and ensure effective communication and adoption.