Change Manager

Veriipro; Dublin (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Veriipro is seeking an experienced Change Management Lead to drive business transformation and digital adoption initiatives in a complex environment. You will develop strategies, messaging, and trainings while partnering with senior leaders to ensure alignment and engagement across functions.

The role focuses on translating technical concepts for business audiences, managing readiness and adoption, and delivering executive updates. Experience with Microsoft 365 and Copilot is a plus.

Qualifications

• Experience leading organizational change management and transformation programs.
• Ability to lead initiatives in complex environments with legacy systems and established cultures.
• Strong stakeholder management, including engagement with senior leadership and executives.
• Excellent verbal and written communication, translating technical concepts for business audiences.
• Strong presentation skills and ability to communicate with technical and non-technical audiences.
• Experience developing change strategies, communication plans, training materials, and adoption programs.
• Analytical, problem-solving, and critical-thinking skills with a business-focused approach.
• Ability to identify risks, manage resistance, and drive adoption across diverse teams.

Responsibilities

• Lead change management activities for business transformation, technology implementation, and digital adoption programs.
• Drive change initiatives from a business and analytics perspective, ensuring alignment with objectives and priorities.
• Develop and execute change management strategies, communication plans, training programs, and adoption initiatives.
• Partner with senior leadership to build alignment, manage expectations, and drive engagement throughout the transformation lifecycle.
• Translate complex technical concepts into clear messaging for non-technical audiences.
• Assess readiness, identify resistance, and address adoption barriers, especially with legacy systems.
• Develop and deliver executive presentations and stakeholder updates.
• Collaborate with business, analytics, and technical teams to ensure effective communication and implementation.
• Drive user engagement and adoption of new technologies, tools, processes, and ways of working.
• Identify risks and adoption challenges, escalating to leadership as needed.
• Monitor readiness, training effectiveness, engagement, and adoption outcomes to identify improvements.
• Support digital transformation initiatives involving Microsoft 365, Copilot, and other enterprise tech.

Skills

Change management

Stakeholder management

Communication

Presentation

Analytics

Problem solving

Leadership

Executive engagement

Tools

Microsoft 365

Copilot

Job description

Roles and Responsibilities

• Lead change management activities for business transformation, technology implementation, and digital adoption programs.
• Drive change initiatives from a business and analytics perspective, ensuring alignment with organizational objectives and business priorities.
• Develop and execute change management strategies, communication plans, training programs, and adoption initiatives.
• Partner with senior leadership and key stakeholders to build alignment, manage expectations, and drive engagement throughout the transformation lifecycle.
• Translate complex technical concepts into clear, accessible messaging for non-technical audiences.
• Assess organizational readiness, identify resistance to change, and develop strategies to address adoption barriers, particularly in environments with legacy systems and established ways of working.
• Develop and deliver executive presentations, stakeholder updates, leadership briefings, and change communications.
• Collaborate with business teams, analytics teams, and technical stakeholders to ensure changes are effectively communicated and implemented.
• Drive user engagement and adoption of new technologies, tools, processes, and ways of working.
• Identify risks, issues, stakeholder concerns, and adoption challenges, escalating them promptly and effectively to the appropriate leadership teams.
• Monitor change readiness, training effectiveness, stakeholder engagement, and adoption outcomes to identify improvement opportunities.
• Support digital transformation initiatives involving Microsoft 365, Copilot, and other enterprise technology solutions.

Required Qualifications

• Experience in organizational change management, business transformation, communications, training, or technology adoption programs.
• Demonstrated ability to lead change initiatives in complex organizations with legacy systems, established processes, and long-standing organizational cultures.
• Strong stakeholder management skills, including experience engaging senior leadership and executive-level stakeholders.
• Excellent verbal and written communication skills, with the ability to translate technical information into business-friendly messaging.
• Strong presentation skills and the ability to communicate effectively with both technical and non-technical audiences.
• Experience developing change strategies, communication plans, training materials, and adoption programs.
• Strong analytical, problem-solving, and critical-thinking skills, with a business-focused approach to transformation.
• Ability to identify risks and roadblocks, make sound judgments, and escape issues quickly and effectively.
• Proven ability to influence stakeholders, build relationships, manage resistance, and drive adoption across diverse teams.
• Comfortable operating in a highly visible role with competing priorities and frequent interaction with senior leadership.

Preferred Qualifications

• Experience in the retail industry, preferably in a complex, multi-stakeholder environment.
• Experience supporting Microsoft 365, Microsoft Copilot, or enterprise-wide digital transformation initiatives.
• Experience leading business change and adoption programs involving legacy technology environments and organizational culture shifts.
• Familiarity with business analytics, technology-enabled process improvements, and enterprise transformation programs.