Change Management & CX Lead for Federal Modernization

Censeo Consulting Group

Washington (District of Columbia)

Hybrid

USD 90,000 - 165,000

Full time

14 days+

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Benefits offered by this job

Paid vacation and sick leave

Flexible and remote work opportunities

Tuition and training reimbursement

Job summary

Censeo Consulting Group is seeking a Change Management & CX Specialist to guide IRS modernization projects. You will lead analyses, stakeholder interviews, and change initiatives across TACs, focusing on improving taxpayer experience and service delivery.

The role emphasizes data-driven insights, process improvement, and workforce planning within a federal consulting context. Ideal candidates bring senior-level experience, strong communication, and a track record in government or public-sector

Qualifications

BA/BS degree required with strong academic background.
10+ years of related work experience in one of the domains listed above.
Certifications in requisite domain are highly preferred.
Experience working for or supporting the IRS strongly preferred, including knowledge of IRS Digitalization projects and IRS Publishing organization operations.
Experience should include work in professional services, consulting, and/or federal government service or contracting.
Superior creative problem-solving, analytical, and quantitative skills.
Ability to work effectively on projects with demanding deadlines in a team environment.
Effective written and verbal communication skills with an ability to share and synthesize knowledge.
Ability and desire to take initiative and ownership over project work and professional development and growth.
Knowledge of Excel, PowerPoint and other spreadsheet and presentation software.

Responsibilities

Supporting all aspects of client engagements from defining the strategy of a project to preparing final deliverables.
Conducting assessment of organizational roadmap and development of forms modernization production workflow and long-term management and improvement.
Assisting in identifying the measures of success and risks, assess the effectiveness of modernizing the selected forms, and establish a baseline.
Attend site visits to TACs, assessing current processes and interviewing key stakeholder.
Conducting quantitative and qualitative analysis of data to identify trends, find opportunities areas, and develop meaningful insights.
Contributing thought leadership by engaging in the development of recommendations.
Contributing to written and verbal communication specific to the engagement.
Building client relationships across your client account, including understanding customer requirements and identifying and resolving delivery risks before they happen.
Consistently deriving sound business insights from analysis of complex issues.
Developing in-depth knowledge of client issues, needs, and contexts.
Sharing insights, results, and recommendations in a comprehensible manner through both written presentations/reports and interactions with teams/clients.