Remote Change Management & CX Specialist

Censeo Consulting; Washington (District of Columbia); Hybrid; USD 90,000 - 165,000; Full time

Benefits offered by this job

Paid vacation and sick leave

Flexible and remote work opportunities

Tuition and training reimbursement

Job summary

Censeo Consulting Group is seeking a Change Management & CX Specialist to guide IRS modernization efforts. You will analyze TAC operations, design improved service delivery, and lead stakeholder engagement to drive impact.

Ideal candidates bring a BA/BS, 10+ years’ experience in change management or related domains, and IRS-related knowledge. This role blends client work with a hybrid Washington, DC presence and a strong emphasis on collaboration and measurable outcomes.

Qualifications

• BA/BS required with a strong academic background.
• 10+ years of related work experience in one of the domains listed above.
• Certifications in requisite domain are highly preferred.
• Experience working for or supporting the IRS strongly preferred, including knowledge of IRS Digitalization projects and IRS Publishing organization operations.
• Experience should include work in professional services, consulting, and/or federal government service or contracting.
• Superior creative problem-solving, analytical, and quantitative skills.
• Ability to work effectively on projects with demanding deadlines in a team environment.
• Effective written and verbal communication skills with an ability to share and synthesize knowledge.
• Ability and desire to take initiative and ownership over project work and professional development and growth.
• Knowledge of Excel, PowerPoint and other spreadsheet and presentation software.

Responsibilities

• Supporting all aspects of client engagements from defining the strategy of a project to preparing final deliverables.
• Conducting assessment of organizational roadmap and development of forms modernization production workflow and long-term management and improvement.
• Assisting in identifying the measures of success and risks, assess the effectiveness of modernizing the selected forms, and establish a baseline.
• Attend site visits to TACs, assessing current processes and interviewing key stakeholder.
• Conducting quantitative and qualitative analysis of data to identify trends, find opportunities areas, and develop meaningful insights.
• Contributing thought leadership by engaging in the development of recommendations.
• Contributing to written and verbal communication specific to the engagement.
• Building client relationships across your client account, including understanding customer requirements and identifying and resolving delivery risks before they happen.
• Consistently deriving sound business insights from analysis of complex issues.
• Developing in-depth knowledge of client issues, needs, and contexts.
• Sharing insights, results, and recommendations in a comprehensible manner through both written presentations/reports and interactions with teams/clients

Skills

People management

Communication

Facilitation

Problem solving

Analysis

Education

BA/BS required

Tools

Excel

PowerPoint

Job description

Censeo Consulting Group is seeking a Change Management & CX Specialist to guide IRS modernization efforts. You will analyze TAC operations, design improved service delivery, and lead stakeholder engagement to drive impact.

Ideal candidates bring a BA/BS, 10+ years’ experience in change management or related domains, and IRS-related knowledge. This role blends client work with a hybrid Washington, DC presence and a strong emphasis on collaboration and measurable outcomes.