Change Management Consultant

Rozgoo; United States; Remote; USD 90,000 - 135,000; Full time

Job summary

NTT DATA is seeking a Change Management Consultant to support digital transformation initiatives across SAP, Salesforce, data, and AI programs. This remote role covers LATAM, working with client stakeholders and technical teams to drive adoption and measure outcomes.

You will lead engagement strategies, develop training, and enable end users through the full change lifecycle. Responsibilities include defining adoption KPIs, conducting stakeholder mapping, and coordinating with technical teams to

Qualifications

• 3+ years of Change Management experience in tech-driven transformations.
• Experience with SAP, Salesforce, data or AI initiatives.
• Knowledge of ADKAR and change lifecycle from strategy to measurement.
• Strong client-facing consulting background.

Responsibilities

• Define end-to-end Change Management strategy across technology programs.
• Identify and engage stakeholders at all levels and map impacts.
• Develop adoption KPIs and measurement frameworks to track success.
• Design communication, training, and enablement plans for end users.
• Lead workshops with leadership and teams and partner with delivery groups.

Skills

Change Management

ADKAR

Stakeholder engagement

Training & enablement

Client-facing consulting

Education

Bachelor's degree in related field

Tools

SAP

Salesforce

Job description

NTT DATA is a team of more than 190,000 diverse professionals, operating in more than 50 countries throughout the world. The sectors where we have activities include: telecommunications, finance, industry, utilities, energy, public administration and health. Our mission? Offer technological solutions, business, strategy, development and maintenance of applications, while being a benchmark in consulting. All thanks to the collaboration between teams, the human quality of our people and the fact that we do not conform to what is established, we always seek innovation that brings us closer to the future. Our essence has led us to the forefront of technology, breaking paradigms and providing solutions that truly respond to the needs of each client. Our talent has led us to be one of the top 6 technology companies in the world. Because #Greattech, needs #GreatPeople, like you NTT DATA is looking for high-achieving team players that are quickly adaptable to new challenges and entrepreneurial ventures. We are looking for a Change Management Consultant to work remotely in LATAM with our global clients.

Overview:

We’re seeking a Change Management Consultant to support the successful delivery of digital transformation initiatives across SAP, Salesforce, data, and AI programs. This role works closely with client stakeholders and technical teams to drive adoption, manage change activities, and ensure business outcomes are realized. The position offers hands-on exposure to a dynamic, client-facing environment with opportunities to lead engagement strategies and deliver measurable impact across organizations.

Responsibilities:

• Define end-to-end Change Management strategy and execution across technology programs.
• Conduct stakeholder identification, mapping, and engagement planning at all levels.
• Perform impact assessments across roles, processes, and systems.
• Define adoption KPIs and measurement frameworks to track success.
• Design and execute communication strategies and messaging plans.
• Develop and deliver training and enablement programs for end users.
• Facilitate workshops and sessions with leadership, teams, and employees.
• Create and manage change assets including communications, training materials, and plans.
• Drive adoption activities across discovery, design, testing, and deployment phases.
• Support UAT, pilot programs, and go-live readiness activities.
• Partner with technical teams to align change with delivery.
• Track, analyze, and report adoption metrics and outcomes.
• Act as a trusted advisor to clients to ensure successful transformation outcomes.

Requirements:

3+ years of experience in Change Management within technology-driven transformations. Experience supporting enterprise implementations such as SAP, Salesforce, data, or AI initiatives. Proven ability to execute across the full change lifecycle from strategy to measurement. Strong knowledge of structured Change Management methodologies such as ADKAR. Strong client-facing consulting experience in dyn