Change Management Analyst II

Bexar County PA; United States; Remote; USD 79,000 - 94,000; Full time

Benefits offered by this job

Telework option

Job summary

Bexar County is seeking a Change Management Analyst II to support its Information Technology team. The role focuses on implementing an IT Change Management Framework, coordinating CAB meetings, and ensuring timely software releases while communicating impacts to stakeholders.

Ideal candidates will have 3–5 years of IT change/release experience, strong metrics, and excellent communication across all levels. Telework flexibility is available within the county’s framework.

Qualifications

• Experience in enterprise IT change management and release management.
• Ability to develop performance metrics and continually improve processes.
• Strong communication across all levels and stakeholders.
• Must pass a background check and pre-employment screenings.
• Must have transportation and travel to remote sites within the county.

Responsibilities

• Develops and implements an IT Change Management Framework with policy improvements.
• Maintains release schedules and coordinates CAB meetings.
• Creates process flow diagrams and SOPs for change management.
• Monitors KPIs and communicates changes to stakeholders.
• Coordinates maintenance windows and patching tasks for core services.

Skills

IT change management

Release management

Performance metrics

Root cause analysis

Stakeholder management

ITIL/COBIT knowledge

SDLC knowledge

Project management

Communication skills

Critical thinking

Education

Bachelor degree in IT or related field

Job description

Job Title Change Management Analyst II Pay Rate Min to Mid Range $78,648.00 - $94,380.00 Time Type Full time Summary Under general supervision, is responsible for supporting Bexar County Information Technology team; will support the mission of the County, ensuring successful delivery of IT services as defined in the duties and responsibilities. This position will represent the County in a professional and effective manner and establish and maintain effective working relationships with co-workers, County employees, Elected/Appointed Officials, outside organizations and agencies, vendors and the general public. Flexibility to achieve performance excellence in a telework arrangement.

Duties and Responsibilities:

Serves as subject matter expert, individually motivated and operating with a sense of urgency and personal accountability Develops and implements an IT Change Management Framework, to include identifying and executing improvements to current change management policies and processes Fosters a common understanding of the IT Change Management Framework’s scope, applicability, and key sub-processes including configuration and requirements management Continually work towards making improvements in the change management processes Develops process flow diagrams and standard operating procedures Provides coaching and advisory services in the planning, development and execution of an IT Change Management Framework Establishes and reports on key performance metrics related to IT change management Ensures appropriate documentation and artifacts related to proposed changes are collected, organized and stored Facilitates the weekly IT Change Advisory Board (CAB) meetings Maintains the release schedule for all core services and ensure alignment across key partners and vendors Conducts release readiness reviews, milestone reviews, and business go/no-go reviews Measures and monitors progress to ensure application releases are delivered on time Coordinates recurring maintenance windows for system patching and communication of tasks Continuously develops knowledge of business processes, in order to assist in identifying when changes in software applications and systems should be initiated Monitors the implementation of change management efforts to ensure that the disruption of normal business operations is minimized Responsible for oversight of the root cause analysis and corrective action planning for change management efforts that require such action Documents all changes and outcomes that fall under the change management processed Ensures the critical stakeholders are aware of changes and clearly communicates the anticipated impact to the appropriate stakeholders Performs other related technology duties and projects as assigned

Minimum Qualifications:

Graduation from an accredited college or university with a relevant degree, 3-5 years of experience, or an equivalent combination of education and experience Experience in enterprise IT change management and release management Experience creating performance metrics and continual improvement models for process control Experience with change control, root cause analysis, and corrective action methods Experience working with stakeholders at all levels of an information technology department, as well as information technology department customers Advanced level knowledge of IT Service Management principles, best practices and frameworks such as ITIL and COBIT; good knowledge of project management principles and software development lifecycle (SDLC) Advanced planning skills to risk analysis, contingency, and mitigation planning; critical thinking and problem solving skills Ability to effectively communicate complex ideas in a clear and concise manner across functional and technical departments, both verbally and in writing; ability to establish and maintain effective working relationships with co-workers, stakeholders, County employees, Elected/Appointed Officials, outside organizations and agencies, vendors and the general public Demonstrates technological intuitiveness Must secure and maintain a favorable background investigation and clearance Must clear a pre-employment physical and a pre-employment drug screen test Must have available transportation during entire workday Required to travel to remote sites within Bexar County Must have valid driver’s license, motor vehicle liability insurance and personal injury insurance Required to be on call 24 hours May be required to work more than 40 hours during the workweek May be required to work weekends This position may need to satisfy the requirement of completing and passing an assessment during the employment process

Bexar County offers employees a competitive salary, retirement, and benefits.

Many employee benefits are available to an employee’s spouse/plus one qualifying adult and dependent child(ren).

Employee benefits are strategically designed to support an employee and family, work/life balance.

Employee Benefits | Bexar County, TX - Official Website

Bexar County is an Equal Opportunity Employer and committed to Workplace Diversity.

We are committed to providing equal opportunity for protected veterans and individuals with disabilities.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Are you looking to join a team that values respect, integrity, teamwork, accountability, and excellence?

With nearly 5,000 employees from diverse backgrounds and disciplines, Bexar County offers a wide range of opportunities. Our 18 locations and campuses throughout the county jurisdiction are testament to our expansive reach.

As public servants, Bexar County employees are dedicated to enhancing our community through exceptional service. Join us and become part of an organization that values accountability, professionalism, and innovation, all while striving for excellence in service.

At Bexar County, we are committed to fostering a positive work environment that emphasizes reciprocity, professional growth, and a healthy work/life balance. This mutual commitment is evident in the strong bonds we maintain with our employees, even into their retirement.