Change Management Specialist

Bexar County; San Antonio, Northern (TX, KY); Hybrid; USD 63,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Retirement benefits

Work-life balance

Health insurance

Job summary

Bexar County is seeking a Change Management Specialist to implement structured change management methodologies across organizational changes in San Antonio, TX. The role collaborates with leadership to tailor communication and training plans that align with strategic goals.

The successful candidate will develop tactics to shift mindsets, manage resistance, and measure adoption. A Bachelor's degree with relevant experience is required, and a valid driver's license is preferred for on-site

Qualifications

• Bachelor's degree required with 5 years progressive experience in change management or related field.
• Excellent written and verbal communication; strong listening and presentation skills.
• Ability to develop tactics to shift mindset and behaviors during change programs.
• Must maintain relationships with co-workers, leadership, and departments.

Responsibilities

• Apply a structured change management approach with effective communication strategies.
• Develop change management strategy based on situational awareness of change details and impacted groups.
• Identify people-side risks and resistance, craft communications strategies to mitigate concerns.
• Help employees understand issues surrounding change activities.
• Develop actionable plans including sponsor roadmaps, coaching, training and resistance plans.
• Support execution by managers and leaders with key messages and talking points.
• Create measurement systems to track adoption, utilization and proficiency of changes.
• Identify resistance and performance gaps and implement corrective communications.
• Create reinforcement mechanisms and celebrate successes.
• Perform other duties as assigned.

Skills

Communication skills

Problem solving

Influence others

Team collaboration

Adaptability

Education

Bachelor's degree in Journalism, Marketing, Public Affairs, Public Relations, Human Resources, or Business Administration

Job description

Job Title

Change Management Specialist

Pay Rate

Min to Mid Range $62,892.00 - $75,468.00

Time Type

Full time

Summary Duties and Responsibilities

• Applies a structured change management approach, using proven and effective communication strategies
• Works with BCSO leadership to develop a change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change
• Works with BCSO leadership to identify potential people-side risks and anticipated points of resistance, and develop specific communications strategies and tactics to mitigate or address the concerns
• Helps BCSO employees understand all the issues surrounding change activities
• Develops actionable and targeted plans, and when appropriate, includes sponsor roadmaps, coaching plans, training plans and resistance management plans
• Supports the execution of plans by employee-facing managers and business leaders by providing key messages and talking points
• Creates and manages measurement systems to track adoption, utilization and proficiency of individual changes
• Works with BCSO Leadership to identify resistance and performance gaps, and works to develop and implements corrective communications
• Creates and enables reinforcement mechanisms and celebrations of success
• Performs other duties as assigned

Minimum Qualifications

• Graduation from an accredited college or university with a Bachelor's Degree in Journalism, Marketing, Public Affairs, Public Relations, Human Resources, or Business Administration with five (5) years of progressive professional experience with business, media relations, or human resources, plus three (3) years relevant experience in Change Management; or a combination of education and experience
• Knowledge of how people move through change and the change process; knowledge of media relations and marketing communications
• Exceptional communication skills—both written and verbal; excellent active listening skills; good problem solving and root cause identification skills; and skill in creating and presenting presentations and communications sensitive to a diverse audience’s needs
• Ability to develop change management tactics to help shift mindset, behaviors, and achieve results through program activities, communication and leadership messages; ability to influence others and move toward a common vision and goal; ability to be a team player and be able to work with and through others; ability to establish and maintain effective working relationships with co-workers, other County employees, and Department/Division Heads
• Must have a valid driver’s license
• Must secure and maintain a favorable background investigation and clearance
• Must clear a pre-employment physical and a pre-employment drug screen test
• May be required to work more than 40 hours during the workweek

Working With Bexar County

• Employee benefits are strategically designed to support an employee and family, work/life balance.
• Bexar County offers employees a competitive salary, retirement, and benefits.
• Many employee benefits are available to an employee’s spouse/plus one qualifying adult and dependent child(ren).
• Employee Benefits | Bexar County, TX - Official Website

Bexar County is an Equal Opportunity Employer and committed to Workplace Diversity.

We are committed to providing equal opportunity for protected veterans and individuals with disabilities.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

With nearly 5,000 employees from diverse backgrounds and disciplines, Bexar County offers a wide range of opportunities.

Our 18 locations and campuses throughout the county jurisdiction are testament to our expansive reach.

Bexar County is committed to fostering a positive work environment that emphasizes reciprocity, professional growth, and a healthy work/life balance. This mutual commitment is evident in the strong bonds we maintain with our employees, even into their retirement.