Change Management Analyst I

Bexar County PA; Texas; Remote; USD 72,000 - 86,000; Full time

Job summary

Bexar County Information Technology is hiring a Change Management Analyst I to support IT services delivery. You will implement and enforce the Change Management Framework, manage releases, and coordinate CAB activities to ensure timely, predictable change with minimal disruption.

The role requires collaboration across IT teams and stakeholders, strong analytical skills, and the ability to communicate complex changes clearly.

Qualifications

• Graduation from an accredited college or university with a relevant degree, 1-3 years of experience, or an equivalent combination of education and experience
• Experience in enterprise IT change management and release management
• Experience creating performance metrics and continual improvement models for process control
• Experience with change control, root cause analysis, and corrective action methods
• Experience working with stakeholders at all levels of an information technology department, as well as information technology department customers
• Advanced level knowledge of IT Service Management principles, best practices and frameworks such as ITIL and COBIT; good knowledge of project management principles and software development lifecycle (SDLC)

Responsibilities

• Serve as subject matter expert with urgency and accountability
• Implement IT Change Management Framework and improve policies/processes
• Foster common understanding of IT Change Management scope and processes
• Collaborate with team to improve change management processes
• Ensure documentation and artifacts related to changes are organized and stored
• Assist with CAB meetings on a recurring basis
• Maintain release schedule for core services and align with partners/vendors
• Conduct release readiness, milestone and go/no-go reviews
• Measure progress to ensure timely application releases
• Monitor change implementations to minimize business disruption
• Document changes and outcomes related to the change management process
• Inform stakeholders of changes and anticipated impact
• Perform other related technology duties and projects

Skills

IT change management

Release management

Performance metrics

Continual improvement

Change control

Root cause analysis

Stakeholder management

ITIL

COBIT

SDLC

Project management

Education

Relevant degree

Job description

Job Title Change Management Analyst I Pay Rate Min to Mid Range $71,820.00 - $86,190.00 Time Type Full time

Summary Under general supervision, is responsible for supporting Bexar County Information Technology team as a; will support the mission of the County, ensuring successful delivery of IT services as defined in the duties and responsibilities. This position will represent the County in a professional and effective manner and establish and maintain effective working relationships with co-workers, County employees, Elected/Appointed Officials, outside organizations and agencies, vendors and the general public. Flexibility to achieve performance excellence in a telework arrangement.

Description

Duties and Responsibilities:

• Serves as subject matter expert, individually motivated and operating with a sense of urgency and personal accountability
• Implements IT Change Management Framework and executes improvements to current change management policies and processes
• Fosters a common understanding of the IT Change Management Framework's scope, applicability, and processes including configuration and requirements management to IT staff
• Works with team members to make improvements in the change management processes
• Ensures appropriate documentation and artifacts related to proposed and completed changes are collected, organized and stored
• Assist with conducting IT Change Advisory Board (CAB) meetings on a reoccurring basis
• Maintains the release schedule for all core services and ensure alignment across key partners and vendors
• Conducts release readiness reviews, milestone reviews, and business go/no-go reviews
• Measures and monitors progress to ensure application releases are delivered on time
• Monitors the implementation of change management efforts to ensure that the disruption of normal business operations is minimized
• Documents all changes and outcomes that fall under the change management processed
• Ensures the critical stakeholders are aware of changes and clearly communicates the anticipated impact to the appropriate stakeholders
• Performs other related technology duties and projects as assigned

This position may need to satisfy the requirement of completing and passing an assessment during the employment process.

Minimum Qualifications:

• Graduation from an accredited college or university with a relevant degree, 1-3 years of experience, or an equivalent combination of education and experience
• Experience in enterprise IT change management and release management
• Experience creating performance metrics and continual improvement models for process control
• Experience with change control, root cause analysis, and corrective action methods
• Experience working with stakeholders at all levels of an information technology department, as well as information technology department customers
• Advanced level knowledge of IT Service Management principles, best practices and frameworks such as ITIL and COBIT; good knowledge of project management principles and software development lifecycle (SDLC)
• Advanced planning skills to risk analysis, contingency, and mitigation planning; critical thinking and problem solving skills
• Ability to effectively communicate complex ideas in a clear and concise manner across functional and technical departments, both verbally and in writing; ability to establish and maintain effective working relationships with co-workers, stakeholders, County employees, Elected/Appointed Officials, outside organizations and agencies, vendors and the general public
• Demonstrates technological intuitiveness
• Must secure and maintain a favorable background investigation
• Must clear a pre-employment physical and a pre-employment drug screen test
• Must have available transportation during entire workday
• Required to travel to remote sites within Bexar County
• Must have valid driver's license, motor vehicle liability insurance and personal injury insurance
• Required to be on call 24 hours
• May be required to work more than 40 hours during the workweek
• May be required to work weekends

Working With Bexar County

Bexar County offers employees a competitive salary, retirement, and benefits. Many employee benefits are available to an employee's spouse/plus one qualifying adult and dependent child(ren). Employee benefits are strategically designed to support an employee and family, work/life balance. Employee Benefits | Bexar County, TX - Official Website Bexar County is an Equal Opportunity Employer and committed to Workplace Diversity. We are committed to providing equal opportunity for protected veterans and individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Are you looking to join a team that values respect, integrity, teamwork, accountability, and excellence? Become one of our 5,000+ public servants committed to building a better community through quality services. With nearly 5,000 employees from diverse backgrounds and disciplines, Bexar County offers a wide range of opportunities. Our 18 locations and campuses throughout the county jurisdiction are testament to our expansive reach. As public servants, Bexar County employees are dedicated to enhancing our community through exceptional service. Join us and become part of an organization that values accountability, professionalism, and innovation, all while striving for excellence in service. At Bexar County, we are committed to fostering a positive work environment that emphasizes reciprocity, professional growth, and a healthy work/life balance. This mutual commitment is evident in the strong bonds we maintain with our employees, even into their retirement.