CHANEL Luxury Boutique Manager — Growth & Clienteling Lead

SAKS & CO; United States; On-site; USD 180,000 - 240,000; Full time

Job summary

Bergdorf Goodman, a premier New York luxury retailer, seeks a CHANEL Business Manager to lead brand partnership and elevate client experiences. You will champion CHANEL within BG, inspire a boutique team, and drive top-line revenue while upholding the highest standards of luxury retail.

You will align BG and CHANEL strategy, coach staff, plan events, manage training, and ensure immaculate store presentation per global guidelines, safeguarding confidentiality and delivering exceptional client

Qualifications

• Extensive leadership experience in luxury retail management, clienteling, and boutique operations.
• Proven ability to build and scale VIC retention programs and high-touch client experiences.
• Strong communication and executive-writing skills with an analytical mindset.

Responsibilities

• Strategic Leadership & Brand Ambassadorship: Champion heritage, values, and luxury vision of CHANEL while upholding Bergdorf Goodman culture.
• Business Development & Strategy: Collaborate with BG and CHANEL leadership to devise growth strategies and exceed financial targets.
• Buy & Merchandising Optimization: Participate in seasonal buy reviews and align inventory with client demand.
• Sales & Team Performance Management: Set performance expectations and coach teams to achieve sales KPIs.
• Cross-Floor Engagement: Design strategies to expand CHANEL exposure across Bergdorf Goodman.
• Training & Development: Oversee CHANEL education programs and seasonal launches.
• Clienteling & Experiential Events: Develop VIC strategies and lead high-impact client events with partners.
• Visuals, Operations & Stakeholder Communication: Ensure brand guidelines, synthesize performance data, and maintain confidentiality.
• Confidentiality: Maintain discretion on proprietary strategies and client data.

Skills

Leadership

Clienteling

Boutique operations

Communication

Executive writing

Analytical skills

Job description

Bergdorf Goodman, a premier New York luxury retailer, seeks a CHANEL Business Manager to lead brand partnership and elevate client experiences. You will champion CHANEL within BG, inspire a boutique team, and drive top-line revenue while upholding the highest standards of luxury retail.

You will align BG and CHANEL strategy, coach staff, plan events, manage training, and ensure immaculate store presentation per global guidelines, safeguarding confidentiality and delivering exceptional client