Chandler Crossroads - Team Leader

Harkins Theatres; Chandler (AZ); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Free movies

401K match

Incentive programs

Job summary

Harkins Theatres in Chandler, AZ seeks a Team Leader to help deliver the Ultimate Moviegoing Experience. You will organize daily plans, mentor staff across concessions, box office, and guest services, and ensure clean, safe work areas.

This role requires strong communication in English and the ability to lead during busy shifts. We offer competitive pay and benefits including FREE MOVIES, flexible hours, incentive programs, advancement opportunities, and 401K match.

Qualifications

• 3+ months of guest services, retail, hospitality, or restaurant experience.
• Ability to read/write in English.
• Able to work independently or with a team.

Responsibilities

• Organize and maintain daily plan to ensure the team performs at best capacity.
• Coordinate rest and meal breaks.
• Motivate, train, mentor, and lead team members across shifts (concessions, box office, guest services, usher).
• Ensure work/guest areas are clean, safe, and organized per guidelines.
• Provide feedback to managers on employee performance and policy adherence.
• Handle minor guest disturbances and product exchanges.

Skills

Guest services

Communication

Teamwork

Job description

We offer competitive pay and great benefits for Team Leaders including FREE MOVIES, a fun work environment, flexible hours, incentive programs, advancement opportunities, 401K Match and other great benefits.

Responsibilities Include:

As a Team Leader, your role is key in understanding all team member responsibilities as well as training and leading team members in order to deliver the Ultimate Moviegoing Experience.

What You’ll Be Responsible For:

• Organizing and maintaining daily plan to ensure team is performing at best capacity.
• Coordinate rest and meal breaks.
• Motivates, trains, mentors, and leads team members in specific areas during each shift (i.e. concessions, box office, guest services, usher etc.) including delegating tasks and resolving minor employee conflicts.
• Ensures that work/guest areas are clean, safe, maintained, and organized in accordance with company guidelines.
• Provides feedback to managers on general and specific employee performance, identifies and reports policy violations, and assists with enforcement (i.e. selling techniques, proper uniform, cleanliness, etc.).
• Handles minor guest disturbances and concerns, including product exchanges.

Requirements:

• Are at least 16 years of age
• 3+ months of guest services, retail, hospitality, or restaurant experience.
• Effectively communicate, read/write in English
• Are able to work independently or with a team
• Have work availability during our busiest times:
  • Evenings
  • Weekends
  • Holidays
  • Summer months