Prescott Valley 14 - Team Leader

Harkins Theatres; Prescott Valley (AZ); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Free movie tickets

401K match

Flexible hours

Job summary

Harkins Theatres is seeking a Part-Time Team Leader to guide and train theater staff, ensuring a smooth, high-quality guest experience. You will coordinate shifts, supervise concessions, box office, guest services, and ushers, and help enforce standards for cleanliness and service.

The role emphasizes teamwork, strong communication, and the ability to handle guest concerns while supporting managers with daily operations.

Qualifications

• 3+ months of guest services, retail, hospitality, or restaurant experience.
• Read/write in English.
• Available during peak times: evenings, weekends, holidays, summer.
• Must be at least 16 years old.

Responsibilities

• Organize daily plan to keep team performing at best capacity.
• Coordinate rest and meal breaks.
• Motivate, train, mentor, and lead team members on shifts.
• Ensure work areas are clean, safe, and organized per guidelines.
• Provide feedback to managers on performance and policy adherence.
• Handle minor guest disturbances and exchanges.

Skills

Customer service

Communication

Teamwork

Job description

We offer competitive pay and great benefits for Team Leaders including FREE MOVIES, a fun work environment, flexible hours, incentive programs, advancement opportunities, 401K Match and other great benefits.

Responsibilities Include: As a Team Leader, your role is key in understanding all team member responsibilities as well as training and leading team members in order to deliver the Ultimate Moviegoing Experience.

• Organizing and maintaining daily plan to ensure team is performing at best capacity.
• Coordinate rest and meal breaks.
• Motivates, trains, mentors, and leads team members in specific areas during each shift (i.e. concessions, box office, guest services, usher etc.) including delegating tasks and resolving minor employee conflicts.
• Ensures that work/guest areas are clean, safe, maintained, and organized in accordance with company guidelines.
• Provides feedback to managers on general and specific employee performance, identifies and reports policy violations, and assists with enforcement (i.e. selling techniques, proper uniform, cleanliness, etc.).
• Handles minor guest disturbances and concerns, including product exchanges.

Requirements:

• Are at least 16 years of age
• 3+ months of guest services, retail, hospitality, or restaurant experience.
• Effectively communicate, read/write in English
• Are able to work independently or with a team
• Have work availability during our busiest times:
• Evenings
• Weekends
• Holidays
• Summer months