Team Lead (374)

Cinemark USA, Inc; Lexington (KY); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Employee Discount

401(k) Matching*

Growth Opportunities

Education Assistance*

Health Benefits*

Parental Leave*

Paid Time Off*

Daily Pay*

Free Movies*

Job summary

Cinemark Lexington is seeking a Team Lead to oversee shift operations, guide team members across Concession, Floor/Usher, and Attractions, and ensure a smooth, guest-focused experience. You will train and support staff, enforce standards, and act as a brand ambassador who promotes our SMILE principles while keeping the theater clean, safe, and customer-ready.

Flexible evenings, weekends, and holidays are required; the role includes leadership responsibilities and opportunities for growth, with

Qualifications

• Minimum age 18 years.
• Flexible availability including evenings, weekends, holidays.
• Strong communication and leadership skills.
• Ability to multi-task and resolve conflicts.
• English proficiency.
• Completion of food handling training and any required certifications.
• If eligible to serve alcohol, Safe Alcohol Service training completed.

Responsibilities

• Lead and set the tone for team members during shifts (Concession, Floor/Usher, Attractions).
• Ensure food & beverage operations run smoothly; assist with receiving vendor orders, stocking products, and displays.
• Maintain a clean, safe, and customer-ready environment throughout the shift.
• Report maintenance needs and safety/security issues promptly.
• Address guest concerns and elevate to management when required.
• Act as a Cinemark Brand Ambassador and reinforce SMILE principles.
• Provide support and guidance to team members during shifts, including break schedules.
• Participate in management-led shift huddles and communicate updates to team members.
• Assist in training new and existing employees, including cross-training when needed.
• Alert management to attendance, tardiness, and uniform compliance.
• Handle minor team concerns and escalate issues to management when necessary.
• Coach and correct in-the-moment performance issues as needed.
• Ensure department checklists are completed and delivered to management.

Skills

Leadership

Communication

Problem-solving

Customer service

Team motivation

English proficiency

Conflict resolution

Time management

Multitasking

Job description

Join Our Team:

A career at Cinemark means you'll have epic opportunities to immerse yourself in our industry. But that's just the beginning — a front row seat means incredible growth as you bring new ideas to life to create an unforgettable experience for movie lovers worldwide.

Role Summary

The Team Lead ensures smooth and efficient operations during assigned shifts while delivering an exceptional guest experience. This role provides leadership and guidance to team members, oversees food and beverage operations, and maintains a clean, safe, and customer-ready environment. Team Leads act as a key link between management and staff, supporting training, enforcing standards, and promoting a positive team culture aligned with Cinemark’s brand principles.

Responsibilities

• Lead and set the tone for team members during assigned shifts (e.g., Concession, Floor/Usher, Attractions).
• Ensure food & beverage operations run smoothly; assist with receiving vendor orders, rotating and stocking products, and maintaining hot hold and merchandise displays.
• Maintain a clean, safe, and customer-ready environment throughout the shift.
• Report maintenance needs and safety/security issues promptly.
• Guarantee guests have the best experience; address minor guest concerns and elevate to management if required.
• Act as a Cinemark Brand Ambassador and reinforce the principles of SMILE.
• Provide support and guidance to team members during shifts, including directing break schedules.
• Participate in management-led shift huddles and communicate updates to team members.
• Assist in training new and existing employees, including cross-training when needed.
• Alert management to attendance, tardiness, and uniform compliance.
• Handle minor team concerns and escalated issues to management when necessary.
• Coach and correct minor “in the moment” performance issues as needed.
• Ensure department checklists are completed and delivered to management.

Requirements

• Minimum age: 18 years.
• Flexible availability (evenings, weekends, holidays).
• Strong communication, leadership, and problem-solving skills.
• Ability to multi-task, manage time effectively, and resolve conflicts.
• Friendly, energetic attitude with a sense of urgency.
• Ability to follow and give clear directions.
• Must be able to converse and comprehend English effectively.
• Completion of food handling training and any required certifications.
• If eligible to serve alcohol, completion of Safe Alcohol Service training.

Physical and Environmental Requirements

• Frequent bending, kneeling, and lifting up to 50 lbs.
• Frequent standing, walking and reaching around the theater.
• Noise level may be moderate to high at times.
• Be able to work in a standing position for extended periods of time.

Benefits Available

At Cinemark, we believe every team member should feel like a hero. Each career comes with a variety of blockbuster benefits for both hourly and salaried team members.

• Employee Discount
• 401(k) Matching*
• Growth Opportunities
• Education Assistance*
• Health Benefits*
• Parental Leave*
• Paid Time Off*
• Daily Pay*
• Free Movies*

*Benefits may vary by career category, so be sure to check the specific details on our career site.

Cinemark is an Equal Opportunity Employer

Pay Range: 13.00 - 15.24