Theater Team Leader - Lead & Develop Guest Service

Harkins Theatres; Queen Creek (AZ); On-site; USD 30,000 - 40,000; Part time

Benefits offered by this job

FREE MOVIES

Flexible hours

401K Match

Job summary

Harkins Reel Deals, L.L.C. in Queen Creek is looking for a Team Leader who will play a crucial role in delivering an exceptional moviegoing experience. Responsibilities include organizing daily tasks, leading team members, and ensuring clean and safe work areas.

The ideal candidate must be at least 16 years old and possess 3+ months of experience in guest services, retail, or hospitality. This role offers competitive pay, flexible hours, and various benefits including FREE MOVIES.

Qualifications

• At least 16 years of age.
• 3+ months of guest services, retail, hospitality, or restaurant experience.
• Ability to work independently or in a team.

Responsibilities

• Organizing daily plans to ensure optimal team performance.
• Motivating, training, and leading team members.
• Ensuring work areas are clean and organized.

Skills

Guest services experience

Team leadership

Effective communication

Job description

We offer competitive pay and great benefits for Team Leaders including FREE MOVIES, a fun work environment, flexible hours, incentive programs, advancement opportunities, 401K Match and other great benefits.

Responsibilities Include:
As a Team Leader, your role is key in understanding all team member responsibilities as well as training and leading team members in order to deliver the Ultimate Moviegoing Experience.

What You’ll Be Responsible For:

• Organizing and maintaining daily plan to ensure team is performing at best capacity.
• Coordinate rest and meal breaks.
• Motivates, trains, mentors, and leads team members in specific areas during each shift (i.e. concessions, box office, guest services, usher etc.) including delegating tasks and resolving minor employee conflicts.
• Ensures that work/guest areas are clean, safe, maintained, and organized in accordance with company guidelines.
• Provides feedback to managers on general and specific employee performance, identifies and reports policy violations, and assists with enforcement (i.e. selling techniques, proper uniform, cleanliness, etc.).
• Handles minor guest disturbances and concerns, including product exchanges.

Requirements:

• Are at least 16 years of age
• 3+ months of guest services, retail, hospitality, or restaurant experience.
• Effectively communicate, read/write in English
• Are able to work independently or with a team
• Have work availability during our busiest times:
• Evenings
• Weekends
• Holidays
• Summer months