CHAMP Program Administrative Specialist

Community Service Society of New York; New York (NY); On-site; USD 60,000 - 73,000; Full time

Job summary

The Community Service Society in New York is seeking a Program Administrative Specialist to support the CHAMP Helpline and related health access programs. You will handle administrative tasks, maintain resources, and assist with trainings and outreach.

The role emphasizes bilingual Spanish, strong communication, and the ability to work independently in a nonprofit setting. Experience with substance use disorders or mental health services is preferred, with a focus on compassionate client

Qualifications

• Bilingual Spanish preferred.
• Strong written and verbal communication.
• Administrative and organizational skills required.
• Experience in nonprofit/public policy settings strongly preferred.
• Event planning experience preferred.
• Ability to work independently and meet deadlines.
• Experience with substance use disorders and/or mental health conditions preferred.
• Excellent customer service and telephone communication skills.

Responsibilities

• Provide administrative support for the CHAMP Helpline day-to-day operations.
• Maintain thorough knowledge of all CHAMP activities and functions.
• Assist with planning and execution of program trainings, meetings, materials, contact lists, purchasing, and document production.
• Maintain and update advocate resources.
• Conduct limited intake for calls when case handlers are busy.
• Provide support to case handlers with outreach to providers.
• Communicate information about consumer rights in the health care system when appropriate.

Skills

Bilingual Spanish

Excellent communication

Administrative skills

Event planning

Customer service

Time management

Nonprofit experience

Public policy experience

Job description

The Community Service Society in New York is seeking a Program Administrative Specialist to support the CHAMP Helpline and related health access programs. You will handle administrative tasks, maintain resources, and assist with trainings and outreach.

The role emphasizes bilingual Spanish, strong communication, and the ability to work independently in a nonprofit setting. Experience with substance use disorders or mental health services is preferred, with a focus on compassionate client