CSNY - Administrative Assistant

Counseling Services Of New York; New York (NY); On-site; USD 23,000 - 32,000; Full time

Job summary

Counseling Services of New York LLC (CSNY) is seeking a full-time on-site Receptionist/Administrative Assistant for our Bonx, NY location. The schedule runs Monday through Friday, 10:00 AM – 6:00 PM with a 1-hour lunch, and salary is $20.00 per hour.

Travel is local, and the role supports multiple teams in a fast-paced clinic environment. Qualified applicants have at least one year of clerical experience, are proficient in MS Word, Excel and Outlook, and possess a positive, professional

Qualifications

• At least one year of full-time clerical work experience.
• Proficient in MS Word, MS Excel, MS Outlook.
• Spanish speaking preferred.
• Positive attitude and friendly, professional demeanor.

Responsibilities

• Monitor the waiting area of the clinic and attend to patients without delay.
• Connect waiting patients to counselors for visits and keep the area neat and orderly.
• Ensure the waiting area is supplied with food items, coffee, and information materials.
• Ensure every patient signs in on the sign-in sheet.
• Call a supervisor if waiting area becomes overly full or for back-up needs.
• Monitor and order office supplies as needed.
• Answer the phone per CSNY policies and forward calls.
• Enter patient information in CSNY’s electronic record system and assist with scheduling.
• Provide each entering patient with a completed Daily Service Plan.
• Verify ongoing financial coverage eligibility (Medicaid, private insurance).
• Distribute MetroCard per guidelines.
• Other duties as assigned.

Skills

MS Word

MS Excel

MS Outlook

General computing

Education

High School diploma

Tools

PTAR system

Job description

Overview

Counseling Services of New York LLC (CSNY) is an OASAS (New York State Office of Alcohol and Substance Abuse Services) licensed 822 non-intensive outpatient chemical dependence program in the South Bronx. All current employees who are qualified are encouraged to apply.

Position

Full-time on-site Receptionist/Administrative Assistant. Location: Counseling Services of New York LLC, Bonx, NY 10452. Schedule: Monday through Friday, 10:00 AM – 6:00 PM with a 1-hour lunch at 1:00 PM. Education level: High School. Salary: $20.00/hour. Travel: Local. Job category: Admin - Clerical. Reports to: The Receptionist/Administrative Assistant will report to the Program Director, but will support all employees, as needed.

Responsibilities

• Monitor the waiting area of the clinic and ensure waiting patients’ needs are attended to without delay.
• Connect waiting patients to counselors for scheduled visits and keep the area neat and orderly.
• Ensure waiting area is properly supplied with food items, coffee, and information materials (brochures, hand-outs, etc.).
• Ensure every patient who walks in signs in on the appropriate sign-in sheet.
• Call a supervisor for assistance if the waiting area becomes excessively full or for any reason requiring a back-up receptionist.
• Monitor and order office supplies as needed.
• Answer the phone system in accordance with CSNY’s policies, forward calls, and follow up with callers to ensure satisfaction by the end of each call.
• Enter specialized patient-related information in CSNY’s electronic record keeping system and assist with scheduling and checking in patients.
• Provide each entering patient with a Client Daily Service Plan that is properly completed, based on what is scheduled, or modified as necessary for last-minute changes.
• Regularly use available electronic resources to check and verify ongoing financial coverage eligibility (e.g., Medicaid eligibility, private insurance).
• Monitor and enter data in the PTAR system; distribute MetroCard to eligible patients per related guidelines.
• Other duties as assigned.

Qualifications

• At least one year of full-time clerical work experience, preferably in the chemical dependence field.
• Proficient in MS Word, MS Excel, MS Outlook, and general computer and internet navigation.
• Positive attitude and friendly, professional demeanor.
• Spanish speaking preferred.

CSNY is an equal opportunity/affirmative action employer. All qualified applicants will be considered without regard to age, race, color, sex, religion, national origin, marital status, ancestry, citizenship, veteran status, sexual orientation or preference, or physical or mental disability.