Certified ServiceNow Developer

TechDigital Group; Dallas (TX); On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a skilled ServiceNow Developer to enhance their incident and case management systems. In this dynamic role, you will leverage your extensive knowledge of the ServiceNow platform and JavaScript to design, develop, and implement tailored solutions. Your expertise in optimizing workflows and automating processes will be crucial in ensuring efficient incident resolution. Join a forward-thinking company that values innovation and collaboration, where your contributions will directly impact operational success and drive continuous improvement in service delivery. If you are passionate about technology and eager to make a difference, this opportunity is perfect for you.

Qualifications

• 7+ years of experience with the ServiceNow platform focusing on incident and case management.
• Proficiency in JavaScript for developing custom scripts and applications.

Responsibilities

• Design and implement solutions for incident and case management using ServiceNow.
• Collaborate with stakeholders to gather requirements and translate them into workflows.

Skills

ServiceNow platform knowledge

JavaScript

Incident management

Case management

ServiceNow Flow Designer

Analytical skills

Problem-solving skills

Communication skills

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Tools

ServiceNow

Job description

JD

ServiceNow platform knowledge, JavaScript, knowledge of incident and case modules, knowledge of ServiceNow flow designer, Case management, and incident management in the SNOW module. Should know Out of Box and Javascript development in SNOW.

Responsibilities:

1. Utilize in-depth knowledge of the ServiceNow platform to design, develop, and implement solutions tailored to incident and case management requirements.
2. Collaborate with stakeholders to gather and analyze requirements, translating them into technical specifications and workflows within the ServiceNow environment.
3. Develop and customize JavaScript code within the ServiceNow platform to extend its capabilities and meet business needs.
4. Configure and optimize incident and case management modules within ServiceNow, ensuring efficient workflow automation and seamless integration with other modules.
5. Leverage expertise in ServiceNow Flow Designer to create and optimize process flows for incident and case resolution.
6. Provide technical support and troubleshooting assistance related to ServiceNow incidents and cases, ensuring timely resolution and minimal disruption to operations.
7. Stay updated on emerging trends and best practices in ServiceNow development and incident/case management, applying knowledge to enhance existing processes and workflows.

Qualifications:

1. Bachelor's degree in Computer Science, Information Technology, or related field.
2. Extensive experience (7 years) working with the ServiceNow platform, with a focus on incident and case management.
3. Proficiency in JavaScript and demonstrated ability to develop custom scripts and applications within ServiceNow.
4. Strong understanding of incident and case management processes, including best practices for optimization and automation.
5. Experience with ServiceNow Flow Designer and other workflow automation tools.
6. Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
7. Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
8. ServiceNow certification(s) preferred.