Certified Recovery Coach: App Moderator

Marigold Health; Springfield (MA); Remote; USD 25,000 - 39,000; Part time

Benefits offered by this job

Company-provided equipment

401k

Flexible schedule

Job summary

Marigold Health, a Massachusetts-based startup focused on evidence-based virtual peer support, seeks a Recovery Coach to guide members through their recovery journeys on our 24/7 app. You will use your lived experience to foster safe, engaging conversations and support consistent member interaction in Groups and Forums.

Responsibilities include moderating chats, engaging with member referrals, and documenting engagements in our records system.

Qualifications

• Completion of relevant training courses as a Peer Specialist or Recovery Coach in substance use disorder or mental health recovery in your state of residence.
• Reliable access to internet in a private space; equipment provided.
• Comfort operating a smartphone, computer, and software tools such as Microsoft Office and Teams.
• Ability to document member engagements in an electronic record.
• Willingness to speak to your personal lived experience with mental health and/or substance use conditions.
• Ability to work independently with proactive communication when needed.
• Demonstrated ability to create wellness plans and recovery goals.
• Willing to work evenings and weekend hours.

Responsibilities

• App Chat Moderation & Engagement
• Stimulate conversations by initiating chat starters and sharing personal lived experience to support recovery.
• Identify and engage a network of referring agencies and grow the member resources database.
• Oversee group chats and forum discussions to maintain a productive, on-topic environment and enforce the Code of Conduct.
• Review flagged content based on NLP alerts and take appropriate action.
• Follow up with members after violations and involve other peer team members as needed.
• Welcome and engage new members and ensure they feel supported from day one.
• Pause or remove members when necessary and coordinate with app admins for serious issues.
• Monitor crisis situations and ensure timely follow-up by the Peer Support Specialist/Recovery Coach.
• Document engagement activities in official records per Marigold standards.

Skills

Moderation

Engagement

Crisis support

Documentation

Digital peer support

Remote tools

Education

Peer Specialist certification

Recovery Coach certification

Tools

Microsoft Office

Teams

Job description

A unique opportunity for Massachusetts recovery coaches to have a voice and make a difference! Marigold Health is looking for an innovativepeer/recovery coach tohelp people find their path to wellness and reduced substance use utilizing a new model for technology-enabled peer support. The opportunity may be for full or part-time depending on our needs and your experience. Our app operates 24/7 with shifts ranging from 7 AM to 1 AM EST per day. Marigold Health exists to give every person with a mental health or substance use condition a place to feel heard. Our work is focused on providing evidence-based, virtual peer support to people interested in recovery and/or in reducing harm from substance use. We've designed a novel program that augments the work peers do with technology ranging from automated, interactive outreach to individuals to asynchronous, digital group discussions. Marigold's mobile app provides multiple avenues for people in recovery to build their recovery capital and expand their community networks. We are looking for someone to join our team that has great communication skills and is excited to bring peer support/recovery coaching to a virtual platform. You will consistently drive member interaction, participation, and engagement within our app Groups and Forums, ensuring a valuable experience where members can learn from each other and get support in their recovery journeys.

What You'll Do

• App Chat Moderation & Engagement
• Stimulate meaningful conversations by initiating chat starters, particularly those related to recovery experiences. Share personal lived experience with mental health and/or addiction to support others seeking/maintaining recovery.
• Use your experience to identify and engage a network of referring agencies as well as add to the database of memberresources.
• Oversee group chats and forum discussions to ensure a productive, on-topic environment that adheres to Marigold’s Code of Conduct (COC) guidelines by monitoring hate speech, spam, inappropriate language, or abusive content to maintain a safe space for all members.
• Review flagged content based on Natural Language Processing (NLP) alerts, and take action as necessary, such as removing COC-violating content.
• Engage in follow-up with members about next steps when a violation occurs and involve the appropriate peer support team member if needed.
• Member Management
• Actively welcome and engage new members as they join the app community, making them feel supported from day one.
• Pause or remove members from groups when necessary, or work with the app administrators to address more serious issues.
• Monitor crisis situations and ensure a Peer Support Specialist/ Recovery Coach follows up with members who require additional support.
• Document your work in our record systemsaccording to Marigold and prevailingstandards.

What You Have

• Completion of relevant training courses (certification ready) as a Peer Specialist or Recovery Coach in substance use disorder or mental health recovery in your state of residence. Recovery Coach in Massachusetts is strongly preferred.
• Reliable access to internet in a private space (we provide equipment,e.g. laptop)
• Comfort operating a smartphone, computer, and software tools such as MicrosoftOffice, Teams
• Ability to document member engagements in an electronicrecord
• A willingness to speak to your personal lived experience with mental health and/or substance useconditions
• An ability to work independently,combined with a comfort-level and clear understanding of when to reach out with questions or requests forclarification
• Demonstrated ability to create wellness plans and/or recovery goals
• Ability to adapt and prioritize tasks to meet the needs of membersA willingness to work evening and weekend hours

And the following would be nice

• Experience delivering peer support digitally (e.g.on social media) is a significantplus
• Fluency in Spanish is a significantplus

Reporting, Compensation, & Benefits

• You will report to the Manager of Peer Services
• Benefits packages will vary dependent upon full-time or part-time employment status
• Access to a 401k
• Company-provided equipment to complete your job

More About Marigold Health

Marigold Healthisan early-stage, rapidly growing startupproviding services fora range of community-based mental health and substance use treatment providers as well asformanaged care organizations.We collaboratewith eminent investigators at BrownUniversityand Johns Hopkins and have been publicly recognized by the National Institute on Drug Abuse(NIDA) and the American Psychiatric Association. Our core values areauthenticity,candor, andambition. Inclusionis at the core of what we do.We’reworking to bring care to the most underserved and stigmatized patients. We actively welcome applicants from a wealth of different backgrounds (including but not limited to race, gender, educational background, and sexual orientation).Wemust havediversity on our team and in our mindsets to be successful in moving the needle onthedeeply entrenchedandsystematic challenges we face. Marigold Health is an equal opportunity employer.

Questions? Feel free to reach out to [e-mail]