Virtual Recovery Coach - Peer Support Specialist, MA

Marigold Health

Springfield (MA)

Remote

USD 25,000 - 39,000

Part time

7 days ago

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Benefits offered by this job

Company-provided equipment

401k

Flexible schedule

Job summary

Marigold Health, a Massachusetts-based startup focused on evidence-based virtual peer support, seeks a Recovery Coach to guide members through their recovery journeys on our 24/7 app. You will use your lived experience to foster safe, engaging conversations and support consistent member interaction in Groups and Forums.

Responsibilities include moderating chats, engaging with member referrals, and documenting engagements in our records system.

Qualifications

Completion of relevant training courses as a Peer Specialist or Recovery Coach in substance use disorder or mental health recovery in your state of residence.
Reliable access to internet in a private space; equipment provided.
Comfort operating a smartphone, computer, and software tools such as Microsoft Office and Teams.
Ability to document member engagements in an electronic record.
Willingness to speak to your personal lived experience with mental health and/or substance use conditions.
Ability to work independently with proactive communication when needed.
Demonstrated ability to create wellness plans and recovery goals.
Willing to work evenings and weekend hours.

Responsibilities

App Chat Moderation & Engagement
Stimulate conversations by initiating chat starters and sharing personal lived experience to support recovery.
Identify and engage a network of referring agencies and grow the member resources database.
Oversee group chats and forum discussions to maintain a productive, on-topic environment and enforce the Code of Conduct.
Review flagged content based on NLP alerts and take appropriate action.
Follow up with members after violations and involve other peer team members as needed.
Welcome and engage new members and ensure they feel supported from day one.
Pause or remove members when necessary and coordinate with app admins for serious issues.
Monitor crisis situations and ensure timely follow-up by the Peer Support Specialist/Recovery Coach.
Document engagement activities in official records per Marigold standards.