Certified Pharmacy Technician - Patient Adherence Specialist

Shields Health Solutions; Providence (RI); Remote; USD 38,000 - 48,000; Full time

Job summary

Shields Health Solutions is seeking a Certified Pharmacy Technician (CPhT) to provide integrated support to patients and pharmacists, delivering a full continuum of medication adherence services. Candidate must be nationally certified and registered as a technician with the state of employment, with 1+ years of experience (5+ preferred).

The role involves prescription interpretation, medication preparation, insurance resolution, and outbound adherence checks.

Qualifications

• Must be nationally certified and registered as a technician with the State of employment.
• Certified Pharmacy Technician (CPhT) with extensive experience.
• Years of Experience: Required 1+ years, Preferred 5+ years’ experience as a Pharmacy Technician.
• Education: High school diploma or GED required.
• Solid computer skills including proficiency in Microsoft Office tools for communication, documentation, and data management.

Responsibilities

• Interpret and enter prescriptions.
• Clarify prescription orders with pharmacist and/or clinician as appropriate.
• Label and fill prescriptions for the pharmacist to verify.
• Perform pharmaceutical calculations.
• Identifies medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Identifies and assembling supplies for select medications.
• Prepares medication for delivery to patients and departments.
• Answers, resolves, and triages inbound inquiries.
• Provides outbound therapy/medication adherence check-ups.
• Resolves insurance related issues and assists patients with financial assistance forms.
• Maintains pharmacy inventory including drug ordering and receiving.
• Communicate with patients over the phone to assist in awareness of their medications.
• Achieve objectives by inputting data, adjudicating test claims, and planning follow-ups.
• Manage, organize, and update relevant data in databases.
• Identify trends, resolve problems, and suggest improvements for quality and service.
• Participate in process improvement initiatives.

Skills

Phone skills

Organizational skills

Interpersonal skills

Data entry

Communication skills

Detail-oriented

Team player

Confidentiality

Education

CPhT certification

State technician registration

High school diploma or GED

Tools

Microsoft Office

Excel

Word

PowerPoint

Job description

Shields Health Solutions is seeking a Certified Pharmacy Technician (CPhT) to provide integrated support to patients and pharmacists, delivering a full continuum of medication adherence services. Candidate must be nationally certified and registered as a technician with the state of employment, with 1+ years of experience (5+ preferred).

The role involves prescription interpretation, medication preparation, insurance resolution, and outbound adherence checks.