Certified Pharmacy Technician

Walgreens; Greensboro (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company is seeking a Pharmacy Technician to assist pharmacists and support pharmacy operations. The role involves customer engagement, compliance with regulations, and maintaining pharmacy standards. Ideal candidates should be PTCB certified and possess strong communication skills.

Qualifications

• Maintain PTCB certification through training and continuing education.

Responsibilities

• Assist the pharmacist in pharmacy practice under supervision.
• Provide a distinctive customer experience and resolve issues.
• Support inventory management and ensure compliance with regulations.

Skills

Customer Service

Communication

Education

PTCB Certification

Job description

Job Responsibilities

• Assist the pharmacist, under direct supervision, in the practice of pharmacy, in accordance with state and federal regulations. Support other Pharmacy Department duties following Company policies and procedures.
• Utilize pharmacy systems to obtain patient and drug information, process prescriptions, and assist with pharmacy operations. If PTCB certified, help train pharmacy technicians and cashiers in system and register operations.
• Provide a distinctive and delightful customer experience by engaging customers, resolving issues, and sharing best practices in customer service.

Customer Experience

• Greet customers and patients, offer assistance, and answer questions to ensure a positive experience.
• Share customer service best practices with team members, including interpersonal skills and Walgreens service traits.
• Develop strong relationships with valuable customers.

Operations

• Assist in pharmacy practice under pharmacist supervision, ensuring compliance with all regulations and policies.
• Perform assigned duties such as entering patient and drug information, filling prescriptions, verifying accuracy, and assisting in workflow management.
• Report prescription errors immediately and adhere to error and quality improvement policies.
• Follow Good Faith Dispensing policies during prescription activities.
• Handle sales registration, cash collection, and assist customers in locating products.
• Manage telephone inquiries not requiring pharmacist intervention.
• Process third-party claims and perform clerical duties as assigned.
• Support inventory management activities, including ordering, unpacking, and storing pharmaceuticals.
• Assist in administering clinical services and coordinating with healthcare providers.
• Maintain good relationships with the medical community through outreach and detailing.
• Ensure the pharmacy area is well-stocked, clean, and orderly.
• Follow all company policies, maintain respectful relationships, and complete assigned tasks.

Training & Personal Development

• Maintain PTCB certification through training and continuing education; obtain certification as required for promotion.
• Attend training, complete PPLs, and stay updated on healthcare and pharmacy developments.

Additional Requirements

• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.