Certified Pharmacy Tech — Flexible Schedule, Customer Care

Amazon; Arizona; On-site; USD 32,000 - 37,000; Full time

Job summary

Amazon Pharmacy is seeking a CCC Certified Pharm Tech to join our clinical customer care team in Arizona. This role empowers customers to access medications accurately, with 24/7 support and door-to-door delivery.

You will work in a nonretail, casual environment under a license requirement and a proactive, customer-centric approach. Responsibilities include policy adherence, prescription verification, compliance with state and federal laws, and collaboration with pharmacists.

Qualifications

• Must have at least a high school diploma or equivalent.
• Active and unrestricted in-state Certified Pharmacy Technician license required.
• National Pharmacy Technician Certification (PTCB or NHA) required.
• 6+ months of experience using computer and web-based tools helpful.

Responsibilities

• Maintain advanced understanding of Amazon Pharmacy policies and procedures.
• Communicate with providers to obtain new written English-language prescriptions or refill requests and verify information.
• Learn pharmacy laws and regulations nationwide and follow compliance guidance with all company procedures and laws.
• Maintain confidentiality of customer information and work autonomously while identifying areas for improvement.
• Collaborate with teammates to maintain customer satisfaction and support multiple business lines as needed.
• Handle phone and chat interactions, triage insurance issues, advise on prescription status, and route to pharmacists when needed.
• Support Customer Care by guiding representatives, handling escalated calls, and acting as primary contact for system outages.

Skills

Phone & computer multitasking

Verbal and written communication

Customer service orientation

Education

High school diploma or equivalent

Active in-state Certified Pharmacy Technician license

National Pharmacy Technician Certification (PTCB or NHA)

Job description

Amazon Pharmacy is seeking a CCC Certified Pharm Tech to join our clinical customer care team in Arizona. This role empowers customers to access medications accurately, with 24/7 support and door-to-door delivery.

You will work in a nonretail, casual environment under a license requirement and a proactive, customer-centric approach. Responsibilities include policy adherence, prescription verification, compliance with state and federal laws, and collaboration with pharmacists.