Certified Medical Assistant - Rheumatology Engagement Center

Duke University; Durham (NC); Hybrid; USD 38,000 - 54,000; Full time

Benefits offered by this job

Commitment bonus

Relocation assistance

Job summary

Duke Health seeks a Certified Medical Assistant for the Rheumatology Engagement Center in Durham, NC. The CMA supports clinical staff with patient care and administrative duties to ensure clinic efficiency.

The role offers a hybrid work arrangement after orientation, with responsibilities spanning triage, documentation, and forms management. Required qualifications include a completed MA program, BLS, and applicable certifications; one year of clinical experience is preferred for Level II, with

Qualifications

• High school diploma or GED required.
• Graduation from an accredited Medical Assistant program preferred.
• Certification through AAMA, AMT, NHA-CCMA, NCMA or ARMA required.
• BLS certification is required.

Responsibilities

• Take and document patient telephone messages and follow clinic protocols.
• Manage telephone calls and in-basket messages within scope.
• Handle forms and participate in improvement projects.
• Obtain prior authorizations for medications and DME as indicated.

Skills

Telephone message handling

Forms management

Performance improvement

Communication skills

Education

High school or GED

CAAHEP/ABHES accredited MA program

Tools

BLS certification

Job description

Select how often (in days) to receive an alert:

Certified Medical Assistant - Rheumatology Engagement Center

Work Arrangement:

Requisition Number: 276350

Regular or Temporary: Regular

Location:

Durham, NC, US, 27710

Date: Oct 20, 2026

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

$7,500 Commitment Bonus & $2,000 Relocation Assistance for qualifying candidates!

JOB LOCATION:

Rheumatology Engagement Center - 4825 Creekstone Drive, Durham, NC

JOB SUMMARY:

We are seeking aCertified Medical Assistantin ourRheumatology Engagement Centerclinic located inDurham, NC.The Medical Assistant, Certified, performs routine administrative and patient care supportive duties in a Health System remote practice that assist medical and/or nursing staff in the examination and treatment of patients and ensure the clinic/office runs smoothly. The Triage Nurse position is based in Durham, NC at a non-clinical office site.

JOB DUTIES AND RESPONSIBILITIES:

• Perform telephone message taking with patients, document encounter, follow protocols and escalation plans established by clinic leadership
• Manage telephone calls and in basket messages within scope.
• Forms management
• Participates in performance improvement projects.
• Obtain prior authorizations for medications and durable medical equipment as indicated.

JOB ELIGIBILITY REQUIREMENTS:

• Graduation from accredited Medical Assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred.
• High school or GED graduation required.
• Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. Please indicate on resume which certification you have, the certification number, and expiration date.
• BLS required
• Level I -- No experience required.
• Level II -- 1 year of clinical experience as a Medical Assistant, Certified in a clinical setting.

JOB HOURS:

Hours are from 8:00 am to 5:00 pm Monday through Friday. No weekends or Duke designated holidays. Once fully oriented, this work can be done as a hybrid model. This means a rotating schedule of working remotely and from the office.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Nearest Major Market: Durham
Nearest Secondary Market: Raleigh

Read more about Duke’s commitment to affirmative action and nondiscrimination at hr.duke.edu/eeo.