Certified Medical Assistant (CMA) - Patient Engagement Center

Duke PF; Durham (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Commitment bonus

Job summary

Duke Primary Care is seeking a Certified Medical Assistant (CMA) for the Patient Engagement Center in Durham, NC. The hybrid on-site/remote role supports a high-volume call center serving diverse patient needs with a commitment to compassionate care.

Eligibility includes CMA certification and a likelihood of remote work after a 90-day probation period if performance metrics are met. Regular hours are 8am–5pm, with a $7,500 commitment bonus for eligible candidates.

Qualifications

• Strong customer service skills with ability to follow instructions.
• Ability to lift items and assist patients with transportation.
• Knowledge of sterile techniques and basic clinic safety.

Responsibilities

• Clinical: collect histories, monitor vitals, prepare patients for exams and procedures.
• Administrative: greet patients, schedule appointments, manage billing tasks.

Skills

Customer service

Communication

Typing

Medical terminology

Documentation

Education

High school or GED graduation required

Medical Assistant program (CAAHEP/ABHES preferred)

Medical Assistant program accreditation preferred

Tools

Maestro Care EMR

Electronic Medical Records (EMR)

Job description

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Certified Medical Assistant (CMA) - Patient Engagement Center

Work Arrangement: Hybrid (On-Site and Remote mix)

Requisition Number: 271852

Regular or Temporary: Regular

Location: Durham, NC, US, 27709

Date: Jul 24, 2026

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Primary Care

Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.

Certified Medical Assistant - Patient Engagement Center

**$7,500 Commitment Bonus for Eligible Candidates**

Certified Medical Assistant certification is required prior to beginning position.

The Duke Primary Care Patient Engagement Center (DPC PEC) is a high-volume, patient-focused call center that plays a key role in supporting the entire Duke Primary Care network. Handling over 3,500 calls each day, the center provides telephonic assistance for a wide range of needs—including acute and chronic conditions, preventative care, specialty referrals, and prescription refill requests. Staff also manage a dedicated prescription refill line and ensure patient messages are returned promptly and with compassion. With a strong focus on clear, consistent, and caring communication, the DPC PEC helps patients stay connected to their care teams and feel supported every step of the way.

Location: 14Moore Drive Research Triangle Park, NC 27709

*This position can be remote after the 90-day probationary period if metrics are completed successfully.

Hours: 8am – 5pm

What you will do:

Clinical responsibilities:

• The CMA collects medical histories, monitors vital signs, explains treatments to patients, and prepares them for exams and procedures.
• Patient care support may include assisting medical staff, gathering and preparing lab samples, conducting basic lab tests, performing EKGs, removing sutures/staples, changing dressings, educating patients and families about care, and documenting in records.
• Additional tasks include disposing of contaminated supplies, processing instruments, cleaning medical equipment, calling in prescriptions, preparing and giving medications as instructed by the doctor, and handling prescription refills.
• Performs other clinical tasks as assigned by the doctor.

Administrative responsibilities:

• The CMA greets patients, answers calls, schedules appointments (including arrival in Maestro Care), checks out patients, and handles referral scheduling. They coordinate hospital admissions, lab services, and update medical records. The CMA also completes forms, manages billing tasks like receiving copays and collecting balances, handles correspondence, and orders supplies.
• Additional administrative tasks may be assigned, and the CMA may assist with clinic activities, such as Joint Commission or fall prevention efforts, and participate in clinic committees.

What you will need:

Education:

• Level I -- Graduation from an accredited Medical Assistant program is strongly preferred. High school or GED graduation is required.
• Level II -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) is strongly preferred. High school or GED graduation is required.
• Level III -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) is strongly preferred. High school or GED graduation is required.

Education

• Level I -- Graduation from accredited Medical Assistant program strongly preferred. High school or GED graduation required.
• Level II -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.
• Level III -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.

Experience

Level I -- No experience required.

Level II -- Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting.

• Level III -- Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting.
• Note: 1 year of experience will be provided for an Associate degree in Medical Assisting.
• General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II and III.

Degrees, Licensure, and or Certification

• Level I -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.
• Level II -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.
• Level III -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.

Knowledge, Skills, and Abilities:

• Strong customer service skills with the ability to follow both oral and written instructions, typically gained through high school education and medical assistant training.
• Ability to lift heavy items and assist with transporting patients in stretchers or wheelchairs.
• Knowledge of sterile techniques and procedures relevant to the work performed.
• Familiar with the procedures for administering both routine and special patient treatments.
• Understanding of sanitation, personal hygiene, and basic health and safety practices for clinic environments.
• Knowledge of infection control procedures and safety measures, with age-specific competency.
• Responsible for daily clinic tasks such as registration, scheduling, charge posting, and order entry.
• Able to document and communicate information clearly while building effective relationships with patients and staff.
• Typing skills and knowledge of medical terminology (Levels II and III).
• Ability to independently seek resources and work collaboratively with others.

Job Title: MEDICAL ASSISTANT, CERTIFIED

Job Code: 4261

FLSA: N

Job Level: C2

Revised Date: 01/30/2023

Supervisory Responsibility: No

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Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Nearest Major Market: Durham
Nearest Secondary Market: Raleigh

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