Certified Medical Assistant

Covenant Family Solutions; Marion (IA); Hybrid; USD 30,000 - 32,000; Full time

Job summary

Covenant Family Solutions in Iowa seeks a Certified Medical Assistant to provide direct care to medication management clients and nursing task support for Nurse Practitioners. The role is available remote, on-site, or hybrid within Iowa, and involves multidisciplinary teamwork.

You will handle medication lines, coordinate with providers and pharmacies, support PMP activities, and manage EHR documentation. Travel to clinics is possible (5%).

Qualifications

• Bachelor's degree preferred in a relevant field.
• Certified Medical Assistant required.
• Experience in behavioral health is preferred.
• Proficient with EHR systems and patient documentation.
• Strong communication and customer service skills.

Responsibilities

• Answer medication management line and route calls to the right dept while gathering caller information.
• Take medication concerns and share with the client's provider, following recommendations.
• Process medication refill requests and coordinate with providers and pharmacies.
• Communicate with pharmacies regarding prescriptions for clients.
• Collaborate with referral sources to obtain necessary information under NP guidance.
• Provide client with community resource information.
• Support PMP observation with the provider.
• Assist with prior authorization processes and external paperwork as requested.
• Assist with GeneSight testing and on-site vitals if applicable.
• Maintain accurate EHR records, including discharge information and lab uploads.
• Attend clinical and operational meetings and support communication across teams.
• Travel to clinics as needed (approx. 5%).

Skills

Medical records handling

Behavioral health knowledge

Multi-tasking

Communication

Customer service

Prescriber communication

Documentation accuracy

Computer skills

Education

Bachelor's degree (preferred)

Certified Medical Assistant

Tools

EHR systems

Word processing

Job description

The Certified Medical Assistant provides direct care to medication management clients. Provides nursing task support to Nurse Practitioners. Works effectively as a member of a multidisciplinary team of professionals. This position may be remote, on-site, or hybrid in Iowa.

Responsibilities

• Answering the medication management phone line and directing phone calls to the appropriate department while at the same time taking necessary information from the caller to handle the caller's questions/requests.
• Take medication concerns and/or side effects information from the client, provide the information to the client's provider and follow provider's recommendations.
• Take medication refill requests from the client, provide the client's provider with the information, and follow provider's recommendations.
• Speaking directly with pharmacies to discuss client prescriptions.
• Speak directly with referral sources to obtain necessary information under the guidance of a Nurse Practitioner.
• Providing client with community resource information.
• Work with the provider to observe the Prescription Monitoring Program (PMP).
• Prior Authorization--obtain and submit additional information from the insurance company (To discuss information why the PA is needed), pharmacy (To discuss what the concern is), and/or client (Insurance and demographic information) by provider request.
• Assist with GeneSight Test per provider request.
• Assist with taking height and weight measurement, if on-site.
• Assist with taking vital signs including blood pressure, pulse and oxygen level, if on-site.
• Complete Medication Sample Inventory on a weekly basis.
• Responding to and sending faxes.
• Assist providers in obtaining release of information for outside records.
• Assist providers in collecting completed assessment tools, notify providers the completed assessment tools are ready to be reviewed and scored.
• Verify client information and make needed changes within the Electronic Health Record.
• As requested by the Nurse Practitioner, complete discharge information in the EHR.
• Track client communication and interaction in the EHR.
• Upload lab results into the Electronic Health Record
• Assist provider in completing external paperwork such as FMLA, referral, disability and etc.
• Attend clinical and operational meetings
• Provide information and/or consult with call center and administrative teams on activities and services that are within the scope of this position to ensure communication between the support functions
• Other duties as assigned

Competencies/Qualifications (Knowledge, Skills, and Abilities):

• Ability to handle medical records discreetly.
• Knowledge of behavioral health issues and terminology.
• Ability to multi-task and perform well in stressful situations.
• Communication skills.
• Ability to provide great customer service.
• Communicate closely with clients and prescribers.
• Maintain accurate documentation within the client's health care record and provide clear and concise information to the provider.
• Proficient in the use of computers and word processing software.

Education

• Bachelor's degree in relevant field preferred
• Certified Medical Assistant required

Experience

• Would prefer two years of experience working in the behavioral health field or related field assisting providers.
• Demonstrates an understanding of the different psychotropic medications.
• Familiarity with Electronic Health Record systems to maintain accurate patient records and ensure compliance with documentation requirements.

Other

• Must be willing to travel to clinics (5% of the time)
• Valid driver's license
• Authorized to work in the US.
• Must live and work in Iowa.
• Covenant Family Solutions is an equal opportunity employer.

Covenant Family Solutions conducts background and refernces checks on all persons being offered employment.

Salary: $22.00 - $23.00 per hour