Epic Willow Analyst - Remote

UnitedHealth Group; Eden Prairie (MN); Remote; USD 73,000 - 130,000; Full time

Job summary

UnitedHealth Group is seeking an Epic Willow Analyst to support build, configuration, and optimization of Epic Willow applications across pharmacy workflows. The role partners with pharmacists, technicians, and stakeholders to translate clinical needs into system solutions and ensure compliant, reliable functionality.

The position offers remote work within the United States with occasional on-site requirements for certain markets.

Qualifications

• Epic Willow certification OR proven proficiency in Willow applications.
• 2+ years in supporting Epic Willow in a healthcare setting.
• 2+ years gathering, analyzing, and documenting business and system requirements.
• 2+ years testing, validating, and troubleshooting in an integrated EHR environment.

Responsibilities

• Build, configure, maintain, and support Epic Willow applications and pharmacy workflows.
• Partner with pharmacists, technicians, and leaders to document and translate requirements.
• Support integrations between Epic Willow and third-party pharmacy tech like Omnicell and pumps.
• Troubleshoot issues and support timely resolution of workflows and interfaces.
• Participate in Epic implementations, upgrades, testing, and workflow redesign initiatives.
• Develop and maintain system documentation, diagrams, and training resources.
• Ensure compliance with HIPAA and applicable regulatory requirements.
• Collaborate with project managers to deliver work on time and within scope.
• Participate in on-call and after-hours support as required.

Skills

Epic Willow experience

Requirements gathering

System testing

On-call readiness

Healthcare environment

Tools

Epic Willow

EpicCare Ambulatory

EpicCare Inpatient

Compass Rose

Epic Bridges

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Epic Willow Analyst - Remote (2392588)

Epic Willow Analyst - Remote - 2392588

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Epic Willow Analyst will support the build, configuration, maintenance, and optimization of Epic Willow applications supporting pharmacy workflows. In this role, you will partner with pharmacists, operational leaders, business stakeholders, and technical teams to translate business and clinical needs into effective system solutions.

You will support Epic implementations, upgrades, testing, troubleshooting, and optimization efforts while helping ensure reliable system functionality and effective pharmacy workflows.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Build, configure, maintain, and support Epic Willow applications and pharmacy-related workflows
• Partner with pharmacists, pharmacy technicians, operational leaders, and other stakeholders to gather, document, and translate business and system requirements
• Support integrations between Epic and pharmacy technologies, including Omnicell, infusion pumps, packaging systems, and other third-party applications
• Troubleshoot application, workflow, interface, and operational issues and support timely resolution
• Participate in Epic implementations, upgrades, testing, validation, optimization, and workflow redesign initiatives
• Develop and maintain system documentation, workflow diagrams, testing materials, training resources, and support procedures
• Support compliance with HIPAA, organizational policies, and applicable regulatory requirements
• Partner with project managers and technical teams to deliver assigned work within established timelines and project scope
• Participate in scheduled on-call and after-hours support as required

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Epic Willow Ambulatory or Epic Willow Inpatient certification OR Epic-recognized proficiency in one of these applications
• 2+ years of experience supporting Epic Willow applications within a healthcare environment
• 2+ years of experience gathering, analyzing, and documenting business and system requirements from clinical and operational stakeholders
• 2+ years of experience performing system testing, workflow validation, and application troubleshooting within an integrated EHR environment
• Ability to work standard business hours aligned to the Central Time Zone, generally 8:00 a.m. to 5:00 p.m. CT
• Ability to participate in scheduled on-call or after-hours support as required

Preferred Qualifications:

• Experience supporting inpatient or ambulatory pharmacy workflows
• Experience with EpicCare Ambulatory, EpicCare Inpatient, Compass Rose, or other integrated Epic applications
• Experience building or maintaining e-prescribing records, medication orderables, panel records, or order sets
• Experience with Epic Clinical Documentation, Orders, or One-Step Medications functionality
• Experience with Epic Bridges, including troubleshooting interfaces or data-exchange issues
• Experience participating in Epic implementations, upgrades, optimization initiatives, or workflow redesign
• Experience supporting integrated healthcare information systems and clinical applications

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.