Certifications Manager

Forbes Travel Guide; Atlanta (GA); On-site; USD 110,000 - 150,000; Full time

Job summary

Forbes Travel Guide is seeking a Certifications Manager to own the end-to-end certification experience, from design to sustainment. You will coordinate stakeholders, manage timelines, and ensure enrollment to credential issuance runs smoothly across global programs.

The role collaborates with LMS, Sales, Content Teams, and IT to align governance, messaging, and operational excellence, while driving continuous improvement and strong candidate experience across markets.

Qualifications

• Experience designing and managing professional certification programs or similar credentialing frameworks.
• Strong project management skills, Agile or hybrid, with tools like Microsoft Planner or similar.
• Familiarity with LMS platforms, Docebo preferred, and proctoring solutions such as Honorlock.
• Data-driven mindset with reporting and KPI tracking.

Responsibilities

• Define the certification framework, including eligibility, prerequisites, assessment standards, and renewal policies.
• Develop governance models for certification integrity, compliance, and global applicability.
• Coordinate cross functional teams, including LMS, content, sales, marketing, and IT, to meet milestones.
• Design a seamless candidate journey from registration to credential issuance.
• Track enrollment, pass rates, time to certification, and renewal metrics.

Skills

Program management

Certification management

Agile project management

LMS experience

Docebo

Proctoring tools

Data / KPI reporting

Communication skills

Education

Bachelor's degree

PMP certification

Tools

Docebo

Honorlock

Microsoft Planner

Teams

SharePoint

Credly

Accredible

Job description

At Forbes Travel Guide, we are dedicated to celebrating and elevating excellence in hospitality. As the trusted global authority on luxury service, we empower professionals and organizations to deliver unforgettable guest experiences.

The Certifications Manager owns the end to end certification experience from program design and implementation to ongoing sustainment and continuous improvement. This role ensures that our certification programs are strategically aligned, operationally sound, and globally scalable. You will manage timelines, coordinate stakeholders, and ensure that every phase from candidate enrollment to credential issuance runs smoothly and is communicated effectively.

You’ll work closely with:

• LMS Administrator, for system configuration and learner workflows.
• Sales and GTM, to align messaging, positioning, and revenue opportunities.
• Instructional Design and Content Teams to ensure learning paths meet certification standards.

What You’ll Do (Core Responsibilities)

1. Program Design and Governance

• Define the certification framework, including eligibility, prerequisites, assessment standards, and renewal policies.
• Develop governance models for certification integrity, compliance, and global applicability.
• Partner with leadership to align certifications with business objectives and market demand.

2. Project Management and Implementation

• Build and maintain a comprehensive project plan for certification program launch and sustainment.
• Coordinate cross functional teams, including LMS, content, sales, marketing, and IT, to meet milestones.
• Manage vendor relationships for proctoring, assessment, and credentialing platforms.

3. Candidate Experience and Operations

• Design a seamless candidate journey from registration to credential issuance.
• Oversee exam scheduling, proctoring, and issue resolution in partnership with vendors.
• Implement feedback loops to continuously improve the candidate experience.

4. Communication and GTM Alignment

• Collaborate with Sales and Marketing to ensure accurate and compelling messaging for certifications.
• Develop internal enablement materials such as FAQs and playbooks for customer facing teams.
• Represent the certification program in webinars, partner calls, and industry events as needed.

5. Reporting and Continuous Improvement

• Track and report on key metrics such as enrollment, pass rates, time to certification, and renewal rates.
• Analyze data to identify trends, risks, and opportunities for program optimization.
• Maintain documentation for audits, compliance, and accreditation if applicable.

Success Metrics

• Launch Readiness: Certification program live by target date Q1 2026.
• Adoption: Achieve enrollment and completion targets within first 6 months.
• Candidate Satisfaction: Maintain 90 percent satisfaction score on post certification surveys.
• Operational Efficiency: Reduce candidate support issues by 20 percent within first year.
• Revenue Impact: Support GTM in achieving certification related revenue goals.

Skills Required

• 5 or more years in program management, certification management, or credentialing operations.
• Experience designing and managing professional certification programs or similar credentialing frameworks.
• Strong project management skills, Agile or hybrid, with tools like Microsoft Planner or similar.
• Familiarity with LMS platforms, Docebo preferred, and proctoring solutions such as Honorlock.
• Excellent communication skills, able to translate technical processes into clear messaging.
• Data driven mindset, comfortable with reporting and KPI tracking.

Preferred Qualifications

• Background in hospitality, luxury service, or professional training.
• Knowledge of assessment design principles and psychometrics.
• Experience with digital badging and credentialing platforms such as Credly or Accredible.
• PMP or similar project management certification.
• Bachelor’s degree in Education, Business, or related field.

Tools and Environment

• LMS: Docebo.
• Proctoring: Honorlock.
• Project Management: Microsoft Planner, source of truth.
• Collaboration: Teams, SharePoint.
• Credentialing: Digital badging platform, TBD.

Tagged as: Education .

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