Learning and Development Specialist

Forbes Travel Guide; Atlanta (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

Forbes Travel Guide seeks a hands-on Learning Technology and Data Specialist to connect the LMS to the broader tech stack, automate data flows, and deliver clear insights for a global audience.

Collaborating with the LMS Administrator and Instructional Designer, you will ensure reporting accuracy, develop dashboards, and maintain data quality across systems as we scale our learning ecosystem.

Qualifications

• 3 to 5 years in learning technologies, data or BI, systems analysis, or adjacent technical roles.
• Hands on experience with LMS administration and integrations, Docebo experience a plus, and proctoring or assessment tools such as Honorlock or similar.
• Proficiency with APIs, REST, JSON, and basic scripting in PowerShell, Python, or JavaScript, or no or low code automation platforms.
• Working knowledge of SSO, IdP, SAML, OIDC, SCIM, and RBAC.
• Strong data modeling and BI skills; Power BI and Excel advanced; SQL for data prep.

Responsibilities

• Own day-to-day configuration, maintenance, and monitoring of LMS integrations (HRIS, CRM, SSO, IdP, proctoring, assessment, content libraries).
• Build and maintain API connections and data syncs; create runbooks and incident guides.
• Design robust data models and pipelines; develop executive dashboards and KPIs.
• Automate user provisioning, enrollments, tagging, certificates, and credits using RPA or low-code tools.
• Manage release testing, UAT coordination, and phased rollouts.
• Serve as technical contact with LMS vendors (Honorlock, others) and translate business needs into scalable solutions.
• Provide admin training via SOPs, job aids, and quick reference guides.

Skills

APIs

REST

JSON

PowerShell

Python

JavaScript

No-code automation

LMS administration

Data modeling

BI dashboards

Education

Bachelor's degree in IS

Bachelor's degree in Data Analytics

Bachelor's degree in Education Technology

Tools

Docebo

Honorlock

Power BI

Excel

SQL

Azure Data Factory

Power Automate

Boomi

Job description

At Forbes Travel Guide, we are dedicated to celebrating and elevating excellence in hospitality. As the trusted global authority on luxury service, we empower professionals and organizations to deliver unforgettable guest experiences.

The Learning Technology and Data Specialist is a hands on role that powers our learning ecosystem, connecting the LMS to the broader tech stack, automating data flows, and turning learning data into clear insights. You’ll partner closely with our LMS Administrator, Kayla Bella, and Instructional Designer, Andria Owens, to ensure a seamless learner experience and trustworthy reporting for a global audience. This role is instrumental to our upcoming launch timeline and ongoing scale.

What You’ll Do (Core Responsibilities)

1. Integrations and Architecture

• Own day to day configuration, maintenance, and monitoring of LMS integrations such as HRIS, CRM, SSO, IdP, proctoring, assessment, and content libraries.
• Build and maintain API based connections and data syncs, create technical runbooks and incident response guides.
• Partner with IT and Security on authentication and authorization, SAML, OIDC, OAuth, SCIM provisioning, and governance.

2. Data, Reporting, and Insights

• Design robust data models and pipelines from the LMS to analytics such as Power BI or Tableau, ensuring accuracy and freshness of KPIs.
• Develop executive and operational dashboards, including adoption, completion, time to competency, NPS, CSAT, cohort performance, and certification readiness.
• Establish data quality rules, reconciliation checks, and documentation for audit and compliance.

3. Automation and Operations

• Automate high volume workflows such as user provisioning, enrollments, tagging, certificate issuance, and crediting using RPA, no code tools, or scripts.
• Manage release testing and change control, including sandbox validation, UAT coordination, and phased rollouts.
• Maintain a transparent backlog and sprint board in Microsoft Planner, and track SLAs for incidents and requests.

4. Vendor and Stakeholder Collaboration

• Serve as a technical point of contact with LMS and key vendors such as Honorlock and others, escalating and resolving integration issues.
• Translate business requirements from Learning, GTM, and leadership into scalable technical solutions.
• Provide enablement for admins and content teams via SOPs, job aids, and quick reference guides.

Near Term Outcomes and Success Metrics

By 30 days

• Inventory all current and planned integrations, document data dictionaries and flow diagrams.
• Stand up an issue and runbook library, and define SLAs and severity levels.

By 60 days

• Deliver version one executive dashboard covering adoption, completion, and compliance KPIs.
• Implement automated user provisioning and enrollment rules for at least one priority audience.

By 90 days

• Achieve 99.9 percent integration uptime for core systems, and reduce manual admin workload by 25 percent through automation.
• Publish data quality scorecards, including accuracy, completeness, and timeliness, and implement remediation playbooks.

Ongoing KPIs

• Integration uptime and mean time to recovery.
• Data accuracy and reconciliation error rate.
• Dashboard adoption, including monthly active viewers and decision use cases.
• Hours saved through automation, baseline versus current.
• SLA adherence for incidents and requests.

Qualifications

3 to 5 years in learning technologies, data or BI, systems analysis, or adjacent technical roles.

Hands on experience with LMS administration and integrations, Docebo experience a plus, and proctoring or assessment tools such as Honorlock or similar.

Proficiency with APIs, REST, JSON, and basic scripting in PowerShell, Python, or JavaScript, or no or low code automation platforms.

Working knowledge of SSO, IdP, SAML, OIDC, SCIM, and role based access control.

Solid skills in data modeling and BI, Power BI preferred, Excel advanced, plus intermediate SQL for data preparation and validation.

Familiarity with SCORM, xAPI, content packaging, and learning data standards.

Strong documentation habits and cross functional communication skills to translate business to technical.

Preferred Qualifications

Experience with Docebo Learn, Connect, or Content, Honorlock integration patterns, and LMS sandboxes or UAT.

Exposure to middleware or ETL tools such as Boomi, Workato, Azure Data Factory, or Power Automate.

Background in privacy, compliance, and data governance for global audiences such as GDPR, SOC 2, and access logging.

Experience building executive ready dashboards and narratives across product, operations, and revenue perspectives.

Bachelor’s degree in IS, Data Analytics, Education Technology, or related field, or equivalent practical experience.

Certifications including Docebo Admin, Microsoft Power BI, Azure or AWS fundamentals, and Security are nice to have.

Tools and Environment (Representative)

LMS: Docebo, sandbox and production.
Proctoring or Assessment: Honorlock and LMS native assessment.
Identity and Access: Azure AD or Entra ID, SAML, OIDC, SCIM.
Data and Analytics: Power BI, Excel, SQL such as Azure SQL or SQL Server or equivalent.
Automation or ETL: Power Automate, Workato, or Boomi as applicable.
Project and Knowledge: Microsoft Planner as source of truth, SharePoint or OneDrive, Confluence or Notion optional.

Tagged as: Education .

Source

account.webspidermount.com