Senior Manager, Certification Development and Product Strategy

Association for Materials Protection and Performance (AMPP); Houston (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

AMPP is seeking an experienced Certification Program Manager to lead certification development and portfolio delivery in Houston. You will guide a team of development specialists, define roadmaps, and align with marketing, BD, and product teams to deliver credentialing solutions on time and within budget.

The role requires a Master’s in Educational psychology or Psychometrics and 10+ years of certification program management with exam development experience. Travel is possible as needed.

Qualifications

• 10 years Certification program management with exam development experience.
• Master's degree in Educational psychology, Psychometrics or equivalent experience
• 1 to 3 years professional test development experience
• Strong knowledge of all Microsoft Office products

Responsibilities

• Engage with stakeholders to understand business requirements and skills outcomes for each priority.
• Manage a team of certification development specialists to ensure products meet development standards and drive efficiencies.
• Develop a FY roadmap including scope, timelines, costs, and credentialing approach (Certification, Micro Credential, or Assessment).
• Collaborate across internal and external stakeholders to meet quality, timeline, and budget.
• Work with marketing to provide product messaging, value propositions and GTM strategy.
• Debriefs with stakeholders and executives on portfolio performance as required.
• Oversee development and delivery across the certification portfolio.
• Document activities in summary reports and present outcomes for non-technical audiences.
• Identify new certification opportunities and market expansion with BD and market vertical teams.
• Ensure adherence to product lifecycle model to achieve predictable time to market.

Skills

Certification program management

Exam development

Product management

Communication

Microsoft Office

Leadership

Global business experience

Multitask

Education

Master's degree in Educational psychology or Psychometrics

Tools

Microsoft Office

Database software

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

• Engage with key stakeholders to understand the business requirements and expected skills outcome to be achieved for each priority
• Manages a team of certification development specialists to ensure that all products meet the necessary development standards and processes as applicable. Drive efficiencies in the development process through adoption of new trends, standards and technologies.
• Develop a FY roadmap including associated costs and key product attributes including;
  • Defining the scope of each project
  • Timelines for execution
  • Development costs
  • Best credentialing approach e.g.) Certification, Micro Credential or Assessment based certificate
• Works collaboratively across various internal and external stakeholders to ensure deliverables are completed according to quality standards and project timelines and budgets.
• Works with marketing team to provide product messaging, value propositions and GTM strategy.
• Debriefs stakeholders and executives on the portfolio performance as required.
• Manages the overall development and delivery across the certification portfolio.
• Documents project activities in well written summary reports and presents outcomes and deliverables in a way that facilitates understanding by non technical audiences.
• Collaborates with Business development and market vertical teams to identify new certification opportunities and market expansion for existing products.
• Ensure adherence to product lifecycle model to ensure predictable time to market

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

TRAVEL REQUIREMENTS

Some travel is expected for this role and passport is required.

EDUCATION and/or EXPERIENCE

• 10 years Certification program management with exam development experience.
• Master's degree in Educational psychology, Psychometrics or equivalent experience
• 1 to 3 years professional test development experience
• Strong knowledge of all Microsoft Office products

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, members, employees of the organization, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, etc. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to develop and interpret business graphs.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, verbal, diagram, or schedule form.

OTHER SKILLS and ABILITIES

Must possess a specific level of communication skill both verbal and written. Have demonstrated personnel management skills including, but not limited to, the ability to evaluate staff performance and provide direction, is highly desirable. Ability to work in a multitask environment taking into account various external factors and to communicate efficiently and accurately to both managers/supervisors and subordinate staff. Must be computer literate with knowledge and experience in word processing and spreadsheet software. Ability to learn and use association specific software.

• Standard credential / certification development models
• Product Management
• Communication and presentation
• Demonstrated proficiency in Microsoft Office products and database software
• Excellent written and verbal communication and interpersonal skills
• Ability to think globally
• Excellent attention to detail and accuracy
• Ability to prioritize and handle multiple projects simultaneously
• Strong organizational and problem solving abilities
• Ability to work under pressure and meet exacting deadlines
• Strong facilitation skills
• Global business and member driven association experience a plus

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.