Certification Programs Coordinator

ASCO; Alexandria (VA); Hybrid; USD 95,968,000 - 116,398,000; Full time

Benefits offered by this job

Hybrid Work Environment

401(k) matching and retirement plan

Medical/Dental/Vision benefits

Paid time off and leave policy

Education and family forming benefits

Job summary

ASCO is seeking a Program Administrator for Certification Programs to join the Care Delivery team in a hybrid role based in Alexandria, VA. The successful candidate will support ASCO’s globally recognized Certification Programs, handling application processing, data analysis, communications, and outreach efforts.

You will collaborate with senior staff, manage timelines and budgets, and develop guides for ARMATURE-based tools while ensuring high-quality customer service and operational efficiency.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 3–4 years in operations support, credentialing, or healthcare admin.
• Proficiency with Microsoft Office and openness to learn new tech.
• Strong customer service focus with high attention to detail.

Responsibilities

• Administer certification applicant processes including verification and payments.
• Manage inquiries via phone/email and monitor plans, timelines, calendars, and budgets.
• Lead the ASCO Certification Outreach Program with data analysis and customized communications.
• Support customers through timelines, milestones, and quality measure reporting activities.
• Plan meetings with practice staff to review requirements and deliverables.
• Maintain certification documents and update related portals and guides.
• Provide training sessions and develop user guides for ARMATURE-based tools.
• Coordinate with internal and external stakeholders for outreach and promotions.
• Perform complex data analysis for promotional and outreach projects.
• Monitor budgets and revenue reconciliation with senior leadership.

Skills

Operational coordination

Customer service

Data analysis

Budget management

Communication

Education

Bachelor's degree

Tools

Microsoft Office

SharePoint

ARMATURE software

CRM tools

Job description

ASCO is seeking a Program Administrator for Certification Programs to join the Care Delivery team in a hybrid role based in Alexandria, VA. The successful candidate will support ASCO’s globally recognized Certification Programs, handling application processing, data analysis, communications, and outreach efforts.

You will collaborate with senior staff, manage timelines and budgets, and develop guides for ARMATURE-based tools while ensuring high-quality customer service and operational efficiency.